Application Support Engineer
- Dmi Innovations
- 2 - 5 years
- Noida, Gurugram
- 4 months ago
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Job Description
As an Application Support Engineer (SRE) at Encora, your role is to lead efforts and ensure the reliability, availability, and performance of applications and platforms.
- As an application support engineer, the role will include both oversight for production operations of systems, as well as incident management, root cause analysis, and implementing preventative measures.
- You will collaborate with development teams to enhance application performance and reliability.
- For our clients, youll work with a global team responsible for end-customer-facing, business-critical applications.
- You will partner with Infrastructure, Platform Engineering, and Development teams to identify issues and improve system reliability.
Role & responsibilities
- Coaching and mentoring fellow team members
- Work with a global team to provide 24/7 support for production applications running on AWS and Mulesoft
- Use Splunk and other observability tools to monitor and troubleshoot application issues
- Capture metrics and create dashboards using Splunk and other tools
- Perform incident management, root cause analysis, and implement preventative measures
- Work with team members and clients to investigate and escalate incidents
- Responding proactively to indications of issues or complaints by customers
- Applying industry best practices throughout our processes
- Be on a rotation for on-call support that is planned and defined
Preferred candidate profile
- 2-5 years of successful IT services experience in Tier 2 or Tier 3 product support of one of the following roles: business/systems analysis, technology/development, data/reporting, project management
- Possess the ability to analyze logs and code to fix Tier 2 support issues
- Experience as a Support Engineer or Site Reliability Engineer (SRE), preferably with a focus on applications instead of platforms
- Superb written and oral communication skills
- Extensive experience with observability and monitoring, especially with Open Telemetry, Splunk, AppDynamics, and Datadog
- Experience with AWS and/or Kubernetes
- Background in DevOps practices
- Scripting experience with Python
- Experience with L1 and L2 support, incident management, ITIL, and writing documentation
- Experience with disaster recovery, business continuity planning, creating ServiceNow dashboards, Linux, and shell scripting
- Possess a Can Do attitude, with a view to moving the business forward.
- Self-Driven and autonomous, able to communicate internally and externally across Lilly IT.
- Demonstrated skill and passion for operational excellence and solution delivery.
- Experience in applying compliance requirements, industry best practices, and external knowledge
Preferred Qualifications
- A bachelors or masters degree in computer science, Engineering, or a related technical field
- Consulting experience
- Deep background working in Agile methodology
- Proven ability to assist in leading small to medium-sized teams
- ITIL Foundation certification
- AWS, Azure, or GCP certifications
- Experience with MuleSoft, Postman or similar for making API calls and testing
- Functional understanding of networking concepts, especially in AWS/Kubernetes/OpenShift environment
Job Classification
Industry: Telecom / ISPFunctional Area / Department: IT & Information SecurityRole Category: IT SupportRole: IT Support - OtherEmployement Type: Full timeContact Details:
Company: Dmi InnovationsLocation(s): Noida, Gurugram+ View Contact
Keyskills: Python Kubernetes Splunk Datadog AWS
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