Manager - Telesales
- Franchise Alpha
- 1 - 5 years
- Kolkata
- 4 months ago
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Job Description
Are you a skilled communicator with a knack for closing deals? We're seeking a Telesales Advisor to join our team and help us achieve our ambitious targets. As a Telesales Advisor, you'll be responsible for driving sales over the phone and nurturing strong customer relationships.Key Qualities :- Excellent communication skills- People skills to handle customer inquiries and concerns- Comfortable presenting products and services over the phone- A commitment to helping the company grow by acquiring new customers and expanding our business.Responsibilities and Duties :- Contact potential and existing customers to introduce our products or services following provided scripts.- Address customer inquiries and provide information about our offerings.- Ask relevant questions to understand customer needs and close sales deals.- Collaborate with the field sales team by directing qualified prospects to them.- Maintain an accurate customer database by updating and entering information.- Process orders efficiently and accurately.- Resolve customer grievances to uphold the company's reputation.- Go the extra mile to achieve sales quotas and set the stage for future sales.- Keep detailed records of calls and sales, noting valuable information.Qualifications and Skills :- Proven experience in telesales or other sales/customer service roles.- A track record of consistently meeting sales quotas, preferably through phone-based interactions.- Proficiency in using relevant computer programs, including CRM software, and telephone systems.- Ability to learn about our products and services and effectively communicate them to prospects.- Excellent communication skills in English and one or more of the following languages: Hindi, Telugu, Kannada, Tamil, Bengali, Marathi, or Gujarati.- Strong interpersonal skills and the ability to stay composed in the face of rejection.- Exceptional negotiation skills with the capability to resolve issues and address customer complaints.Working Schedule :- Working Days: Monday to Saturday- Working Hours: 10:00 AM to 7:00 PMTargets Monthly :- Achieve 8 sales deals- Conduct 100 phone meetings- Make 1500 phone calls- Secure 31 inperson meetingsBenefits:- Cell phone reimbursement- Commuter assistance- Paid sick time- Work from homeSchedule:- Day shiftSupplemental pay types:- Performance bonus- Quarterly bonusEducation:Bachelor's (Preferred)Experience:total work: 1 year (Preferred)Language:- English (Preferred)- Hindi (Preferred)- Bengali (Preferred)- Tamil (Preferred)- Telugu (Preferred)- Kannada (Preferred)- Marathi (Preferred)
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Sales & Business DevelopmentRole Category: Retail & B2C SalesRole: Regional Sales Manager (B2C)Employement Type: Full timeContact Details:
Company: Franchise AlphaLocation(s): Kolkata
Keyskills: Telesales Sales Franchise Development customer service customer handling communication skills
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