Collection Specialist
- Sutherland
- 0 - 5 years
- Chennai
- 4 months ago
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Job Description
Hi Connections,
Hiring Collections SpecialistWork From HomeKey Skill: Collections, Good Communication, International Voice Mandatory Skill: Good Communication, Graduate, Open to shifts
Freshers Can Apply
1. Review open accounts from the daily Ageing report2. Monitor and maintain the assigned accounts - Collection calls (Outbound/Inbound in a professional manner), account adjustments and customer reconciliations3. Collect customer payments in accordance with payment due date and timely follow-up on payment arrangements4. Monitor customer payments activity to ensure receivables are collected in a timely manner5.Ensure timely escalation in case of non-payment or no response6. Provide customer service with regards to sending statements, process customer refunds, and process account adjustments and resolves client-billing problems and applying good customer service in a timely manner7. Identify issues attributing to account delinquency and discuss them with customers and escalate with client8. Assists with the cleanup of UC's (unapplied credits), short paid invoices9. Send Dunning letter to customers to make the payment of delinquent accounts10.Communicate & follow up with Sales/Operations department regarding customer accounts on a timely basis11.Update Daily/Weekly trackers and perform self-quality check12.Adherence to Control and Compliance13. Act as a liaison between Customer, Sales, Billing and various internal departments to ensure smooth flow of transaction and resolution of issues if any14. Follow and update the Standard Operating Procedure (SOP)15. Active participation in Learning & Developments 16.Involve in Process Improvements and its implementation17.Comply with all Internal and External Service Level Agreement & Key Performance Index requirements 18. Interact and Coordinate with the support functions teams19. Preparing questionnaires along with training team for Internal Assessment20.Adherence to Control and Compliance and collate related documents towards external / internal audit 21. Acting as a backup to the Team lead as and when required Interested Kindly Ping / Call @ 9791385843Kindly drop your Resume @ Ab**************n@Su*************l.com
Job Classification
Industry: BPM / BPOFunctional Area / Department: Customer Success, Service & OperationsRole Category: Voice / BlendedRole: CollectionsEmployement Type: FreshersContact Details:
Company: SutherlandLocation(s): Chennai
Keyskills: Collections Process Collections International Voice Process B2B Collection Payment Collection O2C Collections B2C Collection Us Collection Third Party Collections Corporate Collection Ar Collection Order To Cash Uk Collection
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