Hiring For Quality Analyst
- Devika Staffing
- 98 Positions
- Ahmedabad
- 4 months ago
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Job Description
A quality analyst job in a business process outsourcing (BPO) is a role that involves evaluating the quality of an organizations services. Quality analysts are responsible for overseeing and measuring all customer-related interactions to ensure that they meet the standards that have been set out by the organization. By doing this, they help ensure customer satisfaction and maximize revenue.
Responsibilities
Analyzing customer feedback and making recommendations for improvement
Monitoring customer interactions with the organization to identify areas of improvement (e.g. service accuracy, customer experience, etc.)
Implementing and evaluating operational processes and procedures
Designing and implementing quality metrics and dashboards
Conducting training sessions for customer-facing personnel on quality-related matters
Other Details
Salary-28,000/- to 65,000/-
Required Experience-0 To 4 Years
Minimum Age-18
Requirements
Qualification Required-BCA,Mca,Bsc.IT,Msc.IT,B.tech,Diploma,IT,ITI
Bachelor's degree in Quality Assurance, Engineering, or a related field
Bachelor's degree in a relevant field
Work Department-quality inspection, auditing, and testing.
Work Industry-IT,Automation,Banking,Finance,Education,Telecom,
Skills-Stronger internal process controls and governance
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Employement Category:
Employement Type: Full timeIndustry: IT Services & ConsultingRole Category: Back Office OperationsFunctional Area: Not SpecifiedRole/Responsibilies: Hiring For Quality AnalystContact Details:
Company: Devika StaffingLocation(s): Ahmedabad
Keyskills: testing manual testing software testing quality backend
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