Business Head Hr Services - Mumbai
- Health Hygiene Product
- 12 - 15 years
- Mumbai
- 5 months ago
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Job Description
Our client , a reputed BPO / Call Centre group with operations across major Indian metros/ cities. As part of their strategic expansion, they are launching a dedicated HR Services vertical focused on providing end-to-end staffing solutions (white-collar & blue-collar) to group companies and external clients across India.
Our client is looking for a seasoned Business Head with deep experience in the HR services industry to lead this vertical from the front. The role involves P&L responsibility, setting up the business architecture, client acquisition, delivery across geographies, and scaling the vertical to serve external clients in the BPO/ITES, retail, and service sectors.
Role & responsibilities
- Design and execute a business plan to establish scale-up the HR Services division
- Take ownership of P&L, top line and bottom-line targets
- Define GTM strategy, pricing models, and delivery KPIs
- Leverage existing BPO/ITES industry networks to onboard new clients
- Build a national client base across services, logistics, BFSI, e-commerce, retail & More
- Drive revenue through staffing contracts, temp-to-hire, and project-based deployment
- Ensure high-quality sourcing, screening, onboarding, and compliance
- Use metrics to track TAT, attrition, and client satisfaction
- Responsible to automate and streamline workflows
- Ensure adherence to Compliance Across business
- Drive a performance and accountability culture across the division
- Contact Vaasudevan for Queries @ 7845912***
- Email ***@sk******e.co.in
Preferred candidate profile
- MBA / PG in HR or Business Management
- Minimum 15 years in HR services, ideally with exposure to staffing for BPO/ITES or services sector
- Must have led a vertical or company with full financial accountability Proven ability to build and lead multi-city teams
- Strong connects in the HR & staffing ecosystem
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Job Classification
Industry: Recruitment / StaffingFunctional Area / Department: Customer Success, Service & OperationsRole Category: Customer SuccessRole: Head - Customer SuccessEmployement Type: Full timeContact Details:
Company: Client Of SkillmineLocation(s): Mumbai
Keyskills: Key Client Management Client Acquisition Key Account Management Business Development Staff Augmentation
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