Dotnet-Tech Support
- MSC Technology
- 3 - 6 years
- Chennai
- 4 months ago
- Email to a friend
- Report this job
Job Description
Job Summary
We are seeking a skilled and proactive Tech Support - DOTNET professional with 3 to 6 years of experience to join our support team. The ideal candidate will be responsible for providing L2/L3 support for .NET applications, troubleshooting issues, working closely with development and infrastructure teams, and ensuring business continuity through high-quality technical support. This role requires flexibility to work in rotational shifts, including night and weekend coverage.
Key Responsibilities
- Provide application support for .NET-based enterprise systems.
- Perform incident management, root cause analysis, and issue resolution within defined SLAs.
- Monitor system performance, logs, and alerts to proactively identify and resolve issues.
- Coordinate with development, QA, and infrastructure teams for escalation and resolution.
- Handle deployments and production support activities.
- Participate in release management and change control processes.
- Document support processes, known issues, and resolution steps in the knowledge base.
- Provide regular updates to stakeholders on incident status and resolution timelines.
- Ensure adherence to ITIL processes for incident, problem, and change management.
Required Skills and Qualifications
- Bachelor's degree in Computer Science, IT, or a related field.
- 3 to 6 years of experience in application support for .NET technologies.
- Proficiency in C#, ASP.NET, and .NET Framework/.NET Core.
- Strong knowledge of SQL Server (queries, stored procedures, performance tuning).
- Experience in monitoring tools (e.g., Splunk, AppDynamics, or similar).
- Understanding of ITIL concepts and support workflows.
- Good problem-solving and analytical skills.
- Excellent verbal and written communication skills.
- Willingness to work in a 24x7 rotational shift environment.
Interested candidates can apply or forward your profile to in*****************n@***.com
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Engineering - Software & QARole Category: Software DevelopmentRole: Software Development - OtherEmployement Type: Full timeContact Details:
Company: MSC TechnologyLocation(s): Chennai
Similar positions
MSC Technology
Greetings from MSC Technology (India) Pvt Ltd, Chennai. It was pleasure talking you.MSC Technology, provides exclusive IT solutions to Mediterranean Shipping Company (MSC) groups. MSC, headquartered in Geneva is the world leader in global container shipping and is a privately owned global organi...
Job Listings
We are in open beta version of website, please let us know if any issues, at: info(at)indigojobs.in