We are hiring For Service desk Agent - US Process
- HTC Global Services
- 1 - 3 years
- Chennai
- 5 months ago
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Job Description
Roles and Responsibilities:
- Candidate Should have work experience in International Markets (US/UK/EU)
- Receive incoming calls from Client Community and provide first level support while following policies and procedures.
- Research, resolve, and respond to questions received via telephone calls, emails, and callbacks in a timely manner, in accordance with standards
- Document each call verifying customer information and including all troubleshooting steps
- Escalate problems to appropriate individual/group based on established guidelines and procedures
- Troubleshoot, analyze and resolve customer concerns.
- Assist in the resolution of user and support issues among company sites to ensure timely distribution of knowledge and positive impact on user satisfaction
- Routinely contribute to the Knowledge Base
- Provide accurate and creative solutions to user problems of moderate nature to ensure user productivity
- Acquire and maintain current knowledge of relevant product offerings and support policies to provide technically accurate solutions to customers
- Attend training sessions as required
- Participate in team projects that enhance the quality or efficiency of Service Desk delivery
- Assist in special product-related issues as needed developing business and technical writing skills.
Desired Candidate Profile:
- Any Graduate/ Diploma
- 1- 3 years in a service desk environment.
- Experience resolving escalated customer and vendor issues
- Knowledge of Citrix and VPN
- Strong listening, verbal, and written communication skills
- A strong business maturity and professionalism is essential
- Ability to troubleshoot, analyze and resolve customer concerns
- Interested candidate share the resume to Ramya HR- 9150816***
Job Classification
Industry: BPM / BPOFunctional Area / Department: Customer Success, Service & OperationsRole Category: Voice / BlendedRole: Voice / Blended - OtherEmployement Type: Full timeContact Details:
Company: HTC Global ServicesLocation(s): Chennai+ View Contact
Keyskills: International voice process Technical support Service desk Technical Voice Process
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₹ 1-4 Lacs P.A
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HTC Global Services
HTC Global Services (India) Pvt. Ltd.Established in 1990, HTC is a leading global IT Solutions and Business Process Outsourcing (BPO) provider with headquarters in Troy, Michigan. HTC is a mid-sized IT company with over 6000 qualified and experienced professionals. HTC has a strong client base ...
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