Senior FLM - L1
- Nts Automation Labs
- 3 to 7 Yrs
- Hyderabad
- 4 months ago
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Job Description
- You will be responsible for managing the daily activities of a team, ensuring the achievement of all system, team, and individual Customer Service goals and standards. Your role will involve managing key performance indicators, maintaining complete knowledge of all service tasks and programs, as well as system and telecommunications capabilities. Additionally, you will be accountable for administrative aspects including reporting, and you must possess superior communication skills (oral and written), presentation skills, and interpersonal skills. A demonstrated ability to develop and implement process enhancements, including technology and performance, is essential. You should have the ability to plan, prioritize, organize, and effectively communicate with clients. Proficiency in workforce management applications, quality tools and technologies, and experience in goal-setting and managing escalations are required. You will need to ensure 100% error feedback for critical, major, and minor errors is shared by all mentors, and that quality scores are met at all times for the workflows mapped to the respective OJT Leads. Furthermore, your responsibilities will include coordinating with delivery managers and the L&D POC to plan sessions, as well as driving completion by following up with respective leads and managers. Mandatory Skills: Geographic Information Systems (Car support). Experience: 3-5 Years. Join us at Wipro and be a part of building a modern organization with bold ambitions. We are an end-to-end digital transformation partner seeking individuals inspired by reinvention. We encourage the constant evolution of our business and industry, always adapting to the changing world around us. At Wipro, you will have the opportunity to design your own reinvention, realizing your ambitions in a purpose-driven environment. We welcome applications from people with disabilities.,
Employement Category:
Employement Type: Full timeIndustry: IT Services & ConsultingRole Category: Not SpecifiedFunctional Area: Not SpecifiedRole/Responsibilies: Senior FLM - L1Contact Details:
Company: WiproLocation(s): Hyderabad+ View Contact
Keyskills: Management Communication Presentation Interpersonal Skills Technology Performance Management Quality Tools Data Analyst
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Nts Automation Labs
Neutrino Tech Systems, established in 2018 and headquartered in Texas, USA, is a premier IT services and solutions provider. With a global presence spanning offices in India, the USA, and Costa Rica, we specialize in empowering forward-thinking businesses to evolve into Intelligent Enterprises. Ou...
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