Customer Care Trainee
- Monotype Solutions
- 0 - 2 years
- Noida, Gurugram
- 5 months ago
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Job Description
Customer Care Trainee
Are you our TYPE ?
Brands constantly seek to achieve deeper appeal and connection with their target audience and customers. They express themselves in unique ways, in ways that are meaningful, attractive and compelling to their audience. Fonts play a key role in this and are central to every brand s visual identity and expression.
Headquartered in the Boston area of the United States and offices across 4 continents, Monotype is the world s #1 company in fonts. It s a trusted partner to the world s top brands and was named One of the Most Innovative Companies in Design for 2018 by Fast Company. Monotype s fonts and technologies help bring brands to life!
Monotype Solutions India is a strategic center of excellence for Monotype and is a certified Great Place to Work . It is based in NOIDA, Sector 125 (Delhi/NCR). The focus of this fast-growing center spans Market Research, Research in areas of Artificial Intelligence and Machine learning, Product Management, Product Development, Product Marketing, Revenue Marketing, Customer Success and Enterprise Business Solutions.
You will be responding and assisting in all aspects of customer needs, such as finding, purchasing, downloading, installing, and implementing products, plus order correction or modification.
What you ll be doing:
- Resolve purchase and billing issues. Purchases may be made by credit card, PayPal, or invoice.
- Work with corporate customers, stakeholders in establishing invoice accounts, processing purchase orders, and invoicing.
- Engage during client onboarding, from SSO setup to enterprise integration.
- Collaborate with engineering and IT teams to implement API workflows.
- Communicate with the development team, finance team regarding common customer questions. Work with other departments to maintain product integrity. Escalate support and feature enhancement requests as needed.
- Conduct UAT, document and contribute to product briefs, internal tools.
What we re looking for:
- Basic knowledge of Windows and Mac.
- Knowledge of cloud infrastructure: Cloudflare, AWS console, IAM- Identity and Access management.
- Mongo DB and MySQL, HTML5 and CSS.
- Basic knowledge of Windows and Mac text applications (MSOffice, Adobe Creative Cloud, etc.).
- Good written and verbal communication skills (English).
- Ability to manage multiple tasks and priorities (both supervised, and non-supervised) and work within time targets.
- Self-motivated ability to work on a team or individually, organizing one s workload to achieve prompt, courteous, and accurate responses to requests for help or information from customers and prospective customers.
- Good Typing skills English.
- Willing to work in Australia, UK and India shift on rotational basis and on weekend/holidays.
Monotype is an Equal Opportunities Employer. Qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.
#LI-DNI
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Customer Success, Service & OperationsRole Category: Voice / BlendedRole: Customer Retention - Voice / BlendedEmployement Type: InternshipContact Details:
Company: Monotype SolutionsLocation(s): Noida, Gurugram+ View Contact
Keyskills: Product management Access management Billing MySQL Machine learning Market research Windows Business solutions Adobe Product marketing
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