Servicenow Developer
- Virtusa
- 5 - 10 years
- Hyderabad
- 4 months ago
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Job Description
Responsibilities:
- Design & Development: Architect, develop, and deploy custom applications and workflows using ServiceNow scripting languages, including JavaScript and AngularJS.
- UI Customization: Create and tailor ServiceNow forms, client scripts, and UI pages to align with evolving business requirements. Utilize UI Builder to design modern, intuitive user interfaces that enhance user experience.
- Instance Management: Administer ServiceNow instance configurations, including defining user roles, security access controls (ACLs), and implementing business rules to ensure secure and compliant operations.
- Module Configuration: Configure and maintain ServiceNow Now Assist, Virtual Agent, and HR Service Delivery (HRSD) modulesmanaging case management, knowledge base, and reporting functionalities.
- Workflow Automation: Design and implement automated workflows and processes to optimize and streamline HR operations, leveraging Flow Designer for low-code automation solutions.
- Virtual Agent Development: Develop and maintain virtual agent conversations and integrate backend systems to provide efficient, automated user support.
- Knowledge Management: Oversee knowledge articles, categories, and search configurations to maximize content accessibility and user self-service capabilities.
- Employee Experience: Customize and configure Employee Center Pro to deliver a seamless and engaging employee experience.
- Data Management: Write complex SQL queries and employ Glide scripting to query, manipulate, and update data within the ServiceNow database efficiently.
Desired profile:
- Strong understanding of ServiceNow core concepts, including instance configuration, scripting, and workflow automation
- Hands-on experience with ServiceNow Now Assist, HR Service Delivery (HRSD), Virtual Agent, Flow Designer, Integration Hub, and UI Builder
- Proficient in REST and SOAP APIs, as well as web services integration
- Skilled in database querying using SQL and Glide scripting for data retrieval and manipulation
- Excellent problem-solving and analytical abilities with a detail-oriented approach
- Effective communication and interpersonal skills, fostering collaboration across teams
- Self-motivated and capable of working independently or collaboratively in team environments
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Engineering - Software & QARole Category: Software DevelopmentRole: Software Development - OtherEmployement Type: Full timeContact Details:
Company: VirtusaLocation(s): Hyderabad+ View Contact
Keyskills: Servicenow Development Servicenow Developer Service Catalog Servicenow ITSM CMDB
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₹ 16-30 Lacs P.A
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