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Servicenow Developer @ Virtusa

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 Servicenow Developer

Job Description

Responsibilities:


  • Design & Development: Architect, develop, and deploy custom applications and workflows using ServiceNow scripting languages, including JavaScript and AngularJS.
  • UI Customization: Create and tailor ServiceNow forms, client scripts, and UI pages to align with evolving business requirements. Utilize UI Builder to design modern, intuitive user interfaces that enhance user experience.
  • Instance Management: Administer ServiceNow instance configurations, including defining user roles, security access controls (ACLs), and implementing business rules to ensure secure and compliant operations.
  • Module Configuration: Configure and maintain ServiceNow Now Assist, Virtual Agent, and HR Service Delivery (HRSD) modulesmanaging case management, knowledge base, and reporting functionalities.
  • Workflow Automation: Design and implement automated workflows and processes to optimize and streamline HR operations, leveraging Flow Designer for low-code automation solutions.
  • Virtual Agent Development: Develop and maintain virtual agent conversations and integrate backend systems to provide efficient, automated user support.
  • Knowledge Management: Oversee knowledge articles, categories, and search configurations to maximize content accessibility and user self-service capabilities.
  • Employee Experience: Customize and configure Employee Center Pro to deliver a seamless and engaging employee experience.
  • Data Management: Write complex SQL queries and employ Glide scripting to query, manipulate, and update data within the ServiceNow database efficiently.

Desired profile:

  • Strong understanding of ServiceNow core concepts, including instance configuration, scripting, and workflow automation
  • Hands-on experience with ServiceNow Now Assist, HR Service Delivery (HRSD), Virtual Agent, Flow Designer, Integration Hub, and UI Builder
  • Proficient in REST and SOAP APIs, as well as web services integration
  • Skilled in database querying using SQL and Glide scripting for data retrieval and manipulation
  • Excellent problem-solving and analytical abilities with a detail-oriented approach
  • Effective communication and interpersonal skills, fostering collaboration across teams
  • Self-motivated and capable of working independently or collaboratively in team environments

Job Classification

Industry: IT Services & Consulting
Functional Area / Department: Engineering - Software & QA
Role Category: Software Development
Role: Software Development - Other
Employement Type: Full time

Contact Details:

Company: Virtusa
Location(s): Hyderabad

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Keyskills:   Servicenow Development Servicenow Developer Service Catalog Servicenow ITSM CMDB

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₹ 16-30 Lacs P.A

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Virtusa

At VMware, we believe that software has the power to unlock new opportunities for people and our planet. We look beyond the barriers of compromise to engineer new ways to make technologies work together seamlessly. Our compute, cloud, mobility, networking and security offerings form a digital founda...