Java DCS Professional
- Virtusa
- 5 - 10 years
- Hyderabad
- 5 months ago
- Email to a friend
- Report this job
Job Description
Job description
ROLE 1 DCS Non-Mobile AgentAs a Technical Support Agent, you would analyse, answer, and escalate technical support questions on Google Advertising eco system from the developer community through Google forums, email, and Googler created internal issues As a Support Specialist L1 Agent on the team you would moderate answer and escalate technical support questions from the developer community through Google forums email and Googler created internal issues. Minimum Qualifications, Excellent Communication Skills English Writing Speaking. min of 3 years coding or technical support experience in below technologies.Scope includes answering technical questions, debugging and file bugs, writing code snippets to help developers with Application Programming Interface (API) troubleshooting Minimum QualificationExcellent Communication Skills (English Writing & Speaking) 4+ years Coding/Technical support/QA Automation with experience in Java (SOAP/REST APIs)SQL, Unix/Linux Preferred QualificationsThorough understanding of the online advertising ecosystemPrior experience on Google AD Manager product will be an added advantage. Required SkillsCore JavaREST APIDebugging/troubleshooting skillsBasic Database knowledge & SQLBasic Linux knowledgeOauth2.0(added Advantage)HTML & CSSGood communication and written skillsKey ResponsibilitiesAbility to debug/reproduce user issues in-code, and develop examples to prove functionality or lack thereofProvide technical support via emails/forums for the specialized Product AreasManage and resolve technical support cases with a high degree of technical complexity for Google Ads productsRespond to customer-reported issues in a timely manner, per service level agreements.Communicate progress of resolution/status in a timely fashion, per service level agreementsTimely and Valid escalations of issues to L2 Team.Follow established support processes and proceduresWork effectively and manage team queue and bugs with minimal supervision Qualification ROLE 1 DCS Non-Mobile AgentAs a Technical Support Agent, you would analyse, answer, and escalate technical support questions on Google Advertising eco system from the developer community through Google forums, email, and Googler created internal issues As a Support Specialist L1 Agent on the team you would moderate answer and escalate technical support questions from the developer community through Google forums email and Googler created internal issues. Minimum Qualifications, Excellent Communication Skills English Writing Speaking. min of 3 years coding or technical support experience in below technologies.Scope includes answering technical questions, debugging and file bugs, writing code snippets to help developers with Application Programming Interface (API) troubleshootingMinimum QualificationExcellent Communication Skills (English Writing & Speaking) 4+ years Coding/Technical support/QA Automation with experience in Java (SOAP/REST APIs)SQL, Unix/LinuxPreferred QualificationsThorough understanding of the online advertising ecosystemPrior experience on Google AD Manager product will be an added advantage.Required SkillsCore JavaREST APIDebugging/troubleshooting skillsBasic Database knowledge & SQLBasic Linux knowledgeOauth2.0(added Advantage)HTML & CSSGood communication and written skillsKey ResponsibilitiesAbility to debug/reproduce user issues in-code, and develop examples to prove functionality or lack thereofProvide technical support via emails/forums for the specialized Product AreasManage and resolve technical support cases with a high degree of technical complexity for Google Ads productsRespond to customer-reported issues in a timely manner, per service level agreements.Communicate progress of resolution/status in a timely fashion, per service level agreementsTimely and Valid escalations of issues to L2 Team.Follow established support processes and proceduresWork effectively and manage team queue and bugs with minimal supervision
Job Classification
Industry: BankingFunctional Area / Department: Engineering - Software & QARole Category: DBA / Data warehousingRole: Database AdministratorEmployement Type: Full timeContact Details:
Company: VirtusaLocation(s): Hyderabad
Keyskills: rest technical support java qa automation online advertising digital marketing ppc google adwords google google ads sql search engine optimization smo linux search engine marketing troubleshooting debugging html sem pay per click seo soap unix
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At Virtusa, we value teamwork, professional and personal growth, and quality of life. Our values lay the foundations of our corporate culture. We aim at providing a dynamic platform for great minds to connect and work together to reach their full potential. Our values preserve the team environment...
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