Engineer, Product Support
- Globallogic
- 3 - 5 years
- Noida, Gurugram
- 5 months ago
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Job Description
Description:GlobalLogic is looking for a diligent and customer-centric Customer Support Engineer with skills in Automation Cloud, SharePoint (on-premises and online), PowerShell, and related Microsoft technologies. This position involves troubleshooting, resolving, and assisting customers with technical issues related to process automation, SharePoint infrastructure, and platform integrations.
Join our customer support team to ensure a positive customer experience through timely, accurate technical support.
Requirements:
Hands-on experience with SharePoint On-Prem and Online and PowerShell scripting
Experienced in SQL Server and SSMS
Strong understanding of SharePoint architecture, permissions, and storage management
Ability to analyze logs (ULS, event viewer) and debug workflow or platform issues
Experience managing customer inquiries and technical blocking issues with clarity and integrity
Strong documentation and communication skills
Job Responsibilities:
Provide Tier 1 and Tier 2 technical support for Automation Cloud workflows, SharePoint environments, and automation tools
SharePoint On-Premises (2010, 2013, 2016, 2019, SPSE)
SharePoint Online (Microsoft 365)
Investigate and resolve issues using ULS logs, browser developer tools, and platform diagnostics
Support SharePoint migrations and offer advice on standard processes to customers
Use PowerShell scripts to collect data, automate resolution steps, or perform administrative tasks
Leverage SQL Server Management Studio (SSMS) to query and review workflow-related data where applicable
Guide customers in configuring list templates, site collections, and permissions in SharePoint Online
Assist users with Power Automate flows and integration scenarios with SharePoint
Collaborate with internal blocking issue teams, product teams, and engineers to resolve complex issues
Document issue resolutions and build knowledge base articles to improve customer self-service
Communicate effectively with customers via email, ticketing systems, and remote sessions
What We Offer:
Exciting Projects: We focus on industries like High-Tech, communication, media, healthcare, retail and telecom. Our customer list is full of fantastic global brands and leaders who love what we build for them.
Collaborative Environment: You Can expand your skills by collaborating with a diverse team of highly talented people in an open, laidback environment or even abroad in one of our global centers or client facilities!
Work-Life Balance: GlobalLogic prioritizes work-life balance, which is why we offer flexible work schedules, opportunities to work from home, and paid time off and holidays.
Professional Development: Our dedicated Learning & Development team regularly organizes Communication skills training(GL Vantage, Toast Master),Stress Management program, professional certifications, and technical and soft skill trainings.
Excellent Benefits: We provide our employees with competitive salaries, family medical insurance, Group Term Life Insurance, Group Personal Accident Insurance , NPS(National Pension Scheme ), Periodic health awareness program, extended maternity leave, annual performance bonuses, and referral bonuses.
Fun Perks: We want you to love where you work, which is why we host sports events, cultural activities, offer food on subsidies rates, Corporate parties. Our vibrant offices also include dedicated GL Zones, rooftop decks and GL Club where you can drink coffee or tea with your colleagues over a game of table and offer discounts for popular stores and restaurants!
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Engineering - Hardware & NetworksRole Category: IT NetworkRole: Network (Support) EngineerEmployement Type: Full timeContact Details:
Company: GloballogicLocation(s): Noida, Gurugram
Keyskills: product support documentation sharepoint sql server customer support sql ssms storage management technical support cloud applications powershell scripting powershell troubleshooting microsoft biztalk server communication skills sharepoint architecture
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Globallogic
GlobalLogic is a full-lifecycle product development services leader thatcombines deep domain expertise and cross-industry experience to connectmakers with markets worldwide. Using insight gained from working on innovative products and disruptive technologies, we collaborate with customers to...
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