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Project Manager US Business @ Skit.ai

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 Project Manager US Business

Job Description

 
Lead high-touch, complex client engagements, ensuring all accounts transition smoothly from onboarding to full-scale activation while meeting performance targets. This is a highly visible role driving delivery excellence for US clients in collections and financial services.

What You ll Do:
  • Run customized demos, solutioning questionnaires, and document client constraints during the Solutioning stage.
  • Drive kickoff calls, confirm objectives, and finalize rollout plans during Onboarding.
  • Conduct daily/weekly client reviews, track SLAs, and identify performance gaps during Activation.
  • Lead quarterly business reviews, create growth roadmaps, and spot upsell opportunities during Expansion.
  • Collaborate cross-functionally with data, ops, and client teams to ensure seamless execution.

What We re Looking For:
  • 4-6 years of SaaS/CPaaS project management experience in collections or financial services.
  • Familiarity with collections tech stack, CRM systems, and campaign tools.
  • Strong stakeholder management, escalation handling, and negotiation skills.
  • PMP, Agile, or equivalent certification preferred.
  • Solid understanding of FDCPA, CFPB, and US data privacy regulations.
  • Comfortable working in US business hours.

Job Classification

Industry: IT Services & Consulting
Functional Area / Department: Project & Program Management
Role Category: Other Program / Project Management
Role: Project Manager
Employement Type: Full time

Contact Details:

Company: Skit.ai
Location(s): Bengaluru

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Keyskills:   Delivery excellence PMP Project management SAAS Agile data privacy Stakeholder management SLAS Financial services CRM

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Skit.ai

Skit.ai is the leading Conversational AI company in the accounts receivables industry, empowering collection agencies and creditors to automate collection conversations and accelerate revenue recovery. Skit.ais suite of multichannel solutions?featuring voice, text, email, and chat, in both English a...