Operations Associate @ Skit.ai

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Operations Associate

Skit.ai
2 - 3 years
Bengaluru
4 months ago
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Job Description

Support agent onboarding and queue assignment during Implementation and Activation.
Maintain updated operational playbooks, SOPs, and escalation logs.
Coordinate with Data Analysts to monitor campaign performance and apply fixes.
Handle daily client requests, ensuring rapid turnaround.
Monitor QA reviews and trigger corrective actions across teams.
Ensure compliance adherence in operational workflows.

What We re Looking For:

2-3 years of operations/customer success support experience in fintech, SaaS, or BPO.
Strong Excel and CRM/campaign scheduling tool knowledge.
Excellent organization, time management, and multi-tasking skills.
Familiarity with debt collection workflows and compliance requirements.
Ability to work independently in fast-paced, US-shift operations.

Job Classification

Industry: IT Services & Consulting
Functional Area / Department: Customer Success, Service & Operations
Role Category: Customer Success
Role: Customer Success Manager
Employement Type: Full time

Contact Details:

Company: Skit.ai
Location(s): Bengaluru

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Keyskills: BPO Associate Operations debt collection Compliance Time management Issue resolution Scheduling Operations Monitoring CRM

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Your name (*)

Email (*)

Mobile (*)

Preferred City (* max. 2 w/comma)

Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

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Skit.ai

Skit.ai is the leading Conversational AI company in the accounts receivables industry, empowering collection agencies and creditors to automate collection conversations and accelerate revenue recovery. Skit.ais suite of multichannel solutions?featuring voice, text, email, and chat, in both English a...

Operations Associate @ Skit.ai

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