Team Lead
- Globallogic
- 5 - 10 years
- Hyderabad
- 4 months ago
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Job Description
Description:GlobalLogic is seeking a proactive and results-driven Team Lead to oversee the daily operations of a dynamic team. The ideal candidate will be responsible for guiding team members, ensuring efficient workflows, achieving performance goals, and fostering a positive and collaborative work environment. This role requires strong leadership, communication, and problem-solving skills.
Requirements:
- Working experience with Leading Map providers.
- Team Lead should be able to handle min 50 members
- Deliver SLA along with excellent reporting metrics
- Excellent communication skills along with Contextual understanding
- Experience in handling operations, conduct briefings & team meetings for status updates, new product information, policy and procedure change etc.
- Monitor associate escalations, coach and provide constructive feedback on performance to individuals on a regular basis.
- Do 1-1 with team members regarding performance parameters, self appraisal, quarterly appraisal of the team members based on stack ranking.
- Enthusiastic to learn new concepts & strong communication skills to convey the same to the team and client.
- Required Interpersonal skills like - Behavioral, Confidence, Positive approach/attitude towards team or situations.
- Thinking approach with quick understanding of the real time challenges to reach targets and step forward to share the same to superior.
- Should have knowledge of handling sensitive situations and decision making
- Proactive in nature and ability to lead the teams with knowledge under pressure by establishing an environment which creates the team fun at work simultaneously.
- Ability to effectively operate with high energy and flexibility in a fast-paced, constantly evolving team environment
Job Responsibilities:
- Drive the team towards business goals as per SLAs (Service Level Agreements) defined by client (SLAs might be linked to Quality, Productivity (individual), Production (team), shrinkage, time spent on tool, TAT, etc.)
- Maintain, create and check the daily process reports
- Check the daily tasks and prioritize as per requirements
- Assign work to the team and follow up & identify key challenges for the assigned task on a daily basis and come up with solutions
- Perform quality audits and share quality feedback
- Perform RCA (root cause analysis) for productivity/quality drops of team or individual and prepare an action plan for the entire process to reduce the same
- Prepare weekly review & monthly review decks (with stakeholders/clients)
What We Offer:
Exciting Projects: We focus on industries like High-Tech, communication, media, healthcare, retail and telecom. Our customer list is full of fantastic global brands and leaders who love what we build for them.
Collaborative Environment: You Can expand your skills by collaborating with a diverse team of highly talented people in an open, laidback environment or even abroad in one of our global centers or client facilities!
Work-Life Balance: GlobalLogic prioritizes work-life balance, which is why we offer flexible work schedules, opportunities to work from home, and paid time off and holidays.
Professional Development: Our dedicated Learning & Development team regularly organizes Communication skills training(GL Vantage, Toast Master),Stress Management program, professional certifications, and technical and soft skill trainings.
Excellent Benefits: We provide our employees with competitive salaries, family medical insurance, Group Term Life Insurance, Group Personal Accident Insurance , NPS(National Pension Scheme ), Periodic health awareness program, extended maternity leave, annual performance bonuses, and referral bonuses.
Fun Perks: We want you to love where you work, which is why we host sports events, cultural activities, offer food on subsidies rates, Corporate parties. Our vibrant offices also include dedicated GL Zones, rooftop decks and GL Club where you can drink coffee or tea with your colleagues over a game of table and offer discounts for popular stores and restaurants!
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Customer Success, Service & OperationsRole Category: OperationsRole: Team LeaderEmployement Type: Full timeContact Details:
Company: GloballogicLocation(s): Hyderabad
Keyskills: insurance project management escalations tat interpersonal skills metrics reporting root cause analysis life insurance feedback rca quality management operations team leading communication management leadership coaching metrics shrinkage slas communication skills
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GlobalLogic is a full-lifecycle product development services leader thatcombines deep domain expertise and cross-industry experience to connectmakers with markets worldwide. Using insight gained from working on innovative products and disruptive technologies, we collaborate with customers to...
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