Network Operations Manager (isp) - Mumbai
- NTT Global Networks
- 8 - 13 years
- Mumbai
- 4 years ago
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Job Description
- Manage 24x7 Global Operations Center (GOC), supporting a global network and all associated equipment to make sure that it is available for all customers
- Hands-on involvement with GOC to quickly resolve customer's network and security issues
- Supervise the daily working of customer and network trouble tickets
- Build excellent rapport with customers, carriers and vendors across the globe
- Involve directly with various customers' weekly, monthly and quarterly review meetings
- Communicate and coordinate network/security maintenance and schedules
- Monitor and maintain overall network stability
- Create, maintain and enforce all processes and procedures for the GOC group
- Provide leadership to the team while focusing on their efforts for the corporate objectives
- Foster teamwork across other groups such as Provisioning, Project Management, Customer Engineering and India GOC
- Provide detailed statistics on the performance of the team and; provide solutions to better their performance
- Manage internal audit process to ensure compliance with all GOC processes
- Provide direction and priority to the staff for development of GOC tools
Job Classification
Industry: Telcom, ISPFunctional Area: IT Hardware, Technical Support, Telecom Engineering,
Role Category: Technical Support
Role: Technical Support
Employement Type: Full time
Education
Under Graduation: Any Graduate in Any SpecializationPost Graduation: Any Postgraduate in Any Specialization
Doctorate: Doctorate Not Required
Contact Details:
Company: NTT GLOBAL NETWORKS PRIVATE LIMITEDLocation(s): Mumbai
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