Customer Care Executive @ eClerx

Home > Voice / Blended

Customer Care Executive

eClerx
0 - 2 years
Mumbai
4 months ago
Email to a friend
Report this job

Job Description

Role & responsibilities

Answering incoming calls from customers in a professional and courteous manner.
Listening actively to customers and asking probing questions to fully understand their needs and concerns.
Providing accurate and timely information to customers about products and services, pricing, and promotions, while actively seeking opportunities to upsell.
Handling customer objections and concerns with empathy and professionalism, and working to address them to close the sale.
Documenting all customer interactions and details of inquiries, issues, and sales in the company's CRM system.
Meeting or exceeding individual and team sales targets.

Maintaining a high level of knowledge about the company's products and services, as well as industry trends and best practices

Preferred candidate profile

Excellent Communication

OK with night shift, ok with rotational shift

Job Classification

Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Voice / Blended
Role: Customer Retention - Voice / Blended
Employement Type: Full time

Contact Details:

Company: eClerx
Location(s): Mumbai

+ View Contact

Login

Candidates can login here to view contacts and apply.

Sign In Sign Up

Email:

Password:

Password too short

To create your profile, apply for a job or make a registration

Your name (*)

Email (*)

Mobile (*)

Preferred City (* max. 2 w/comma)

Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach Resume Max 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

Candidates are expected to provide most recent and accurate profile information, inappropriate content is strictly prohibited!

Keyskills: Customer Care Communication Skills Customer Care Executive CRM system Written Communication

Job seems aged, it may have been expired!
Fraud Alert to job seekers!

₹ Not Disclosed

Job application

We will notify the employer with your details. You can also attach a resume or a cover letter.

Sign In Sign Up

Email:

Password:

Password too short

To create your profile, apply for a job or make a registration

Your name (*)

Email (*)

Mobile (*)

Preferred City (* max. 2 w/comma)

Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

Similar positions

Walkin For Process executive (Mapping) - Freshers (Hyderabad)

Cognizant

0 - 1 years

Hyderabad

9 hours ago

₹ Not Disclosed

Hiring For Customer Service - Voice Process - UK/Canadian

Tech Mahindra

1 - 4 years

Mumbai

3 days ago

₹ 2.25-5 Lacs P.A.

Process Executive(Freshers)- HR Shaeesta

Wipro HR Soniya

0 years

Pune

5 days ago

₹ Not Disclosed

Customer Support Executive

Tech Mahindra

0 - 1 years

Hyderabad

5 days ago

₹ 1.5-2.25 Lacs P.A.

eClerx

Customer Care Executive @ eClerx

Home > Voice / Blended