ServiceNow Developer :
API Data Integrations
Develop integrations between ServiceNow and third-party AI tools monitoring platforms and enterprise systems using REST/SOAP APIs
Work with data models CMDB relationships and external analytics engines to improve AI-driven insights
Automate data ingestion event correlation and AI-powered resolution workflows
Compliance Security Performance Optimization
Ensure all AI-enabled workflows align with ITIL best practices and enterprise security policies
Implement governance measures for AI-driven decisions ensuring transparency and accountability
Optimize ServiceNow performance data integrity and automation accuracy to improve ITSM efficiency
Required Skills Qualifications
6+ years of hands-on experience in ServiceNow ITSM development
Strong proficiency in JavaScript Glide Scripting Business Rules and UI policies
Experience integrating Agentic AI for automated decision-making and workflow automation
Knowledge of ITIL processes with expertise in Incident, Change and Problem Management
Familiarity with ServiceNow Virtual Agent, AI Ops and Performance Analytics
Hands-on experience with REST/SOAP API integrations and external AI models
Strong analytical skills with an ability to troubleshoot and optimize ITSM processes
Preferred Qualifications
ServiceNow Certified System Administrator CSA, CIS-ITSM, CTA
Experience working with AI/ML models, RPA tools and predictive analytics
Knowledge of Azure AI OpenAI or other AI frameworks
Exposure to ITOM, CMDB and automation frameworks for IT service optimisation

Keyskills: Javascript Virtual Agent Servicenow Itsm ServiceNow Developer Agentic AI