IT Helpdesk / Service desk analyst
- Sword Group
- 2 - 7 years
- Chennai
- 4 months ago
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Job Description
Dear Candidates,
Sword is looking for IT Helpdesk/Service desk resource !!
Remote !!
Looking for TamilNadu candidates only !!!
Exp : 2+yrs
Package : Negotiable
Role & responsibilities
Key Responsibilities (but not limited to):
- Answer the Helpdesk telephone, log calls in the services ticketing system, and assist the users in problem resolution.
- Facilitate user password resets
- Coach users in the use of hardware, software, and file management.
- Channel and escalate technically complex problems to the appropriate resources
- Perform computer equipment repairs; manage network printers and wireless connectivity.
- Install software and computer peripherals
- Identify when off-site repairs are required and coordinate with third party vendors
- Prepare and test new computer equipment and oversee shipping to new store locations
- Provide preliminary assessment of problems which may involve network services and escalate to Level 2 support and management if required.
- Maintain and deploy standard hardware image to variety of hardware platforms.
- Contribute ideas and solutions to IT Services issues at large
- Ensure warranty and registration requirements are fulfilled
- Provide Android/iPhone support and front-line telephone support
- Document best practices
- Perform other related duties as assigned
Desired Skills/Experience:
Knowledge of desktop computer applications, operating systems, hardware, and networking devices
1-2 years experience working in a related role (asset)
knowledge of: Microsoft Windows XP, Windows 7, Microsoft Office 2003 & 2007, PC Hardware Repair, VPN, client-based LAN networking, printers, and good networking skills
LANDesk endpoint management skills would be an asset
VOIP a bonus
Excellent customer service skills
Exceptional oral and written communication skills
Demonstrated problem solving and troubleshooting skills
Bilingual (English/French) is an asset
Team-player with the ability to work well independently
Capability to prioritize and multitask; organized and detail-oriented
Ability to coach and advise clients in a clear and concise manner
Ability to work effectively in a fast-paced and high demanding environment
Keen attention to detail
Proven analytical and problem-solving abilities
if you are interested , please call or message me your cv to ab*****k@sw*******p.in/Abinaya - Whatsup - 9500053***
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: IT & Information SecurityRole Category: IT SupportRole: IT Support - OtherEmployement Type: Full timeContact Details:
Company: Sword GroupLocation(s): Chennai
Keyskills: IT Service Desk IT Helpdesk Ticketing Tools Technical Helpdesk Service Desk
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