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Process Manager _ Urgent Hiring @ Creativelipi Webtech

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 Process Manager _ Urgent Hiring

Job Description

Key Responsibilities:

  • Encourage teams to critically evaluate current procedures for effectiveness, quality, and simplification.
  • Identify and analyse problematic business processes to recommend improvements.
  • Lead a team responsible for process evaluation, design, and re-design.
  • Create and implement action plans for process improvements and track operational data to identify opportunities.
  • Conduct post-implementation analysis to ensure quality, efficiency, and ongoing improvement.
  • Maintain accurate and up-to-date process-related documentation for management and client reference.
  • Provide training sessions for newly implemented procedures as needed.
  • Deliver technical and innovative business insights to enhance operational effectiveness.
  • Demonstrate strong understanding of company products and business lines.
  • Handle clients effectively and ensure KPIs are consistently met.
  • Prior experience with e-commerce platforms will be considered a plus.

Preferred candidate profile

  • Graduate / B.Tech / M.Tech / MBA (minimum 70% academic score required).
  • 6+ years of experience in process management.
  • Prior experience in Sales/Business Development is preferred.
  • Hands-on experience in client handling and performance metrics (KPIs).
  • Strong analytical, troubleshooting, and problem-solving skills.
  • Proven ability to lead cross-functional teams and coordinate operations.
  • Flexibility to work on weekends and after hours, as needed.
  • Proficiency in Advanced Excel is required.

If you are interested please share your resume on he******1@in******t.com or contact 8923034***

Job Classification

Industry: Analytics / KPO / Research
Functional Area / Department: Customer Success, Service & Operations
Role Category: Operations
Role: Operations Manager
Employement Type: Full time

Contact Details:

Company: Creativelipi Webtech
Location(s): Noida, Gurugram

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Keyskills:   Client Relationship Management Team Management Process Management Process Improvement Customer Service Management Operations Management

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₹ 5-7 Lacs P.A

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Creativelipi Webtech

Creative Lipi is a Google Partner, digital marketing and an IT solutions advisory, now starting off with the Domestic Market after catering to the Western Market for over a decade and has helped organizations strengthen their online/digital footprint along with sustainable competitive advantage....