Process Manager _ Urgent Hiring
- Creativelipi Webtech
- 6 - 11 years
- Noida, Gurugram
- 5 months ago
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Job Description
Key Responsibilities:
- Encourage teams to critically evaluate current procedures for effectiveness, quality, and simplification.
- Identify and analyse problematic business processes to recommend improvements.
- Lead a team responsible for process evaluation, design, and re-design.
- Create and implement action plans for process improvements and track operational data to identify opportunities.
- Conduct post-implementation analysis to ensure quality, efficiency, and ongoing improvement.
- Maintain accurate and up-to-date process-related documentation for management and client reference.
- Provide training sessions for newly implemented procedures as needed.
- Deliver technical and innovative business insights to enhance operational effectiveness.
- Demonstrate strong understanding of company products and business lines.
- Handle clients effectively and ensure KPIs are consistently met.
- Prior experience with e-commerce platforms will be considered a plus.
Preferred candidate profile
- Graduate / B.Tech / M.Tech / MBA (minimum 70% academic score required).
- 6+ years of experience in process management.
- Prior experience in Sales/Business Development is preferred.
- Hands-on experience in client handling and performance metrics (KPIs).
- Strong analytical, troubleshooting, and problem-solving skills.
- Proven ability to lead cross-functional teams and coordinate operations.
- Flexibility to work on weekends and after hours, as needed.
- Proficiency in Advanced Excel is required.
If you are interested please share your resume on he******1@in******t.com or contact 8923034***
Job Classification
Industry: Analytics / KPO / ResearchFunctional Area / Department: Customer Success, Service & OperationsRole Category: OperationsRole: Operations ManagerEmployement Type: Full timeContact Details:
Company: Creativelipi WebtechLocation(s): Noida, Gurugram
Keyskills: Client Relationship Management Team Management Process Management Process Improvement Customer Service Management Operations Management
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Creative Lipi is a Google Partner, digital marketing and an IT solutions advisory, now starting off with the Domestic Market after catering to the Western Market for over a decade and has helped organizations strengthen their online/digital footprint along with sustainable competitive advantage....
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