Salesforce Engineer - Contract
- Observe.AI
- 3 - 8 years
- Bengaluru
- 4 months ago
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Job Description
- Work directly with customers and internal stakeholders to understand business problems, gather requirements, and distill them into clear technical solutions.
- Design and develop custom applications within Salesforce Service Cloud to optimize service processes and agent productivity.
- Integrate Salesforce Messaging APIs using Converse, including setup for AI/chatbot integration and conversational flows.
- Embed external or custom-built apps into Salesforce where needed to streamline workflows.
- Support product teams in shaping feature requirements, prioritizing use cases, and contributing to the product roadmap.
- Build and maintain scalable and maintainable code using Apex, LWC, and standard Salesforce tools.
- Handle data integration tasks, including pulling/pushing data via APIs and standard connectors.
- Conduct demos, provide solution documentation, and support deployment and testing activities.
What you bring to the role
- 3+ years of Salesforce development experience with hands-on Service Cloud implementation.
- Strong communication skills with the ability to interface directly with customers, ask the right questions, and extract real needs.
- Proven ability to translate business problems into technical solutions and communicate trade-offs and benefits.
- Experience with Salesforce Messaging APIs and Converse setup for bot integration or conversational use cases.
- Proficiency in Apex, Lightning Web Components (LWC), Flows, and Salesforce platform tools.
- Familiarity with API-based integrations, web services (REST/SOAP), and handling data exchange.
- Experience working in an agile or product-driven environment with a focus on iterative delivery.
- Salesforce certifications such as Service Cloud Consultant or Platform Developer I/II are a plus.
- Build and maintain Salesforce Canvas Apps - Connected Apps to embed external applications via iframes.
- Enable Auto-login and SSO-like experience using Salesforce SDK or Connected App OAuth flow.
- Hands-on experience with creating and maintaining managed packages, AppExchange security review process, and deployment strategies for external-facing Salesforce apps.
- Familiarity with API-based integrations, web services (REST/SOAP), WebSocket-based communication, and handling real-time or event-driven data exchange.
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Engineering - Software & QARole Category: Software DevelopmentRole: Full Stack DeveloperEmployement Type: ContractContact Details:
Company: Observe.AILocation(s): Bengaluru+ View Contact
Keyskills: Automation Web services Cloud Agile Deployment SDK Customer service SOAP Automotive Salesforce
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Observe.AI
Observe.AI is the leading Gen AI conversation intelligence platform trusted by enterprises to empower their contact centers with real-time agent guidance, coaching, post-interaction summaries, Auto QA, and advanced business analytics. Built on the industrys most accurate contact center LLM, the plat...
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