1For Location China India support Level 3 support
22 Resources immediately will expand to 5 later as it is on Commercial Ops side
3Technical Skills Necessary
4Cloud AWS Cloud Infrastructure Most important
5Monitoring tools Grafana Datadog
6Access Azure AD
7Kubernetes Moderate level knowledge
4Technical Skills nice to have
1ITSM Tools Servicenow JIRA
2Operating System Linux OS
3DB MySQL Database Basic
5Technical Skills Ok to train later
1MQTT Protocol
6Day in a life
Monitor health status of application on Datadog similar
Check incident service tickets in Servicenow
Ticket analysis and root cause analysis and ask for help from L4 for technical details
Submit incident report and impact Update SOPs
Coordinate with Development DevOps team for troubleshooting
7Event specific Deployments
Support upgrade platform version
Perform build for deployment Frontend and backend
Perform backup and recovery as per guidelines

Keyskills: root cause analysis servicenow troubleshooting azure active directory jira kubernetes python css javascript jquery docker ansible java mysql database devops jenkins cloud infrastructure terraform html aws