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Team Member-wbg Operations (ops)-customer Service Desk @ Kotak Life Insurance

Home > Customer Success, Service & Operations - Other

 Team Member-wbg Operations (ops)-customer Service Desk

Job Description

 About The Role  
"To handle day to day trade transactions, understanding client requirements, "Co-ordination with cpc for transaction processing and discrepancy resolution, "Dealing and co-ordinating with various business groups within the bank, "Ensuring error-free and timely execution of trade transactions. "Ensuring compliance and internal guidelines are being adhered to "Co-ordinating with clients /Corr Banks for getting the queries raised by Trade Finance / CMS "Operations resolved in a timely manner. "Issuance of Letter of credit. "Initial scrutiny of documents for Trade before sending the documents to CPC for further processing. "Attending to front-end requirements of corporate customers. "To co-ordinate with CPC / CMS / Clearing for all requirements of the customer and ensure that all deliverables are delivered / transactions processed as per the agreed TAT. "Should be familiar with Trade Finance and CMS products. CMS Chq collections (local, outstation, corr banks), Banker to Issue Operations. "Should have about 3-5 years of relevant banking experience in Trade / CMS operations. "Should be extremely customer centric and have excellent communication skills "Qualification Graduate / Post-Graduate "Experience Minimum one year of relevant experience

Job Classification

Industry: IT Services & Consulting
Functional Area / Department: Customer Success, Service & Operations
Role Category: Customer Success, Service & Operations - Other
Role: Customer Service
Employement Type: Full time

Contact Details:

Company: Kotak Life Insurance
Location(s): India

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Keyskills:   customer service cms trade customer centric finance transaction processing cleaning trade finance news editing tat housekeeping news reporting housekeeping management news writing journalism editing service desk hospitality hotel management

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Kotak Life Insurance

Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse o...