IT Support Engineer @ gtprod

Job Title: IT Support Engineer

Location: Hyderabad, Telangana

Job Type: Full-Time

Job Summary: We are seeking a motivated and enthusiastic IT Support Engineer to join our dynamic IT team. This entry-level position is ideal for recent graduates or individuals looking to start their career in IT support. The successful candidate will receive comprehensive training and mentorship to develop their technical skills and knowledge.

Key Responsibilities:

Provide first-level technical support to end-users via phone, email, and in-person.

Troubleshoot and resolve hardware, software, and network issues.

Assist in the installation, configuration, and maintenance of IT equipment and software.

Document and track support requests and resolutions using a ticketing system.

Collaborate with senior IT staff to escalate and resolve complex issues.

Participate in IT projects and initiatives as required.

Maintain an inventory of IT assets and ensure proper documentation.

Stay updated with the latest IT trends and technologies.

Qualifications:

MCA, Bachelor's degree in Computer Science, Information Technology, or a related field.

Basic understanding of computer hardware, software, and networking concepts.

Strong problem-solving and analytical skills.

Excellent communication and interpersonal skills.

Ability to work independently and as part of a team.

Eagerness to learn and adapt to new technologies.

Prior internship or experience in IT support is a plus but not required.

Benefits:

Competitive salary and benefits package.

Comprehensive training and development programs.

Opportunities for career growth and advancement.

Friendly and collaborative work environment.