Management Trainee- Reputed MNC| Hyderabad Onsite|
- Jobography Recruiting
- 3 - 8 years
- Hyderabad
- 4 months ago
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Job Description
Job Title: Customer Relations Management Trainee / Assistant Manager
Company: Reputed MNC
Joining date- 1st September
Work Mode: HYDERABAD [ONSITE]
Role Overview
Were hiring Customer Relations MT/Assistant Manager to lead customer support operations, manage a team, and ensure smooth handling of sales orders, invoicing, returns, logistics, and post-sales support. This role requires strong communication, leadership, and process management skills to deliver excellent client satisfaction.
Key Responsibilities
- Manage customer/sales requests via emails and calls.
- Provide quick solutions for contracts, order status, billing corrections, returns, and refunds.
- Coordinate with internal teams, carriers, vendors, and logistics for order fulfillment and delivery updates.
- Track end-to-end order status and share real-time updates with customers.
- Ensure SLA/KPI compliance, daily TAT, and accuracy targets.
- Handle team management: hiring, onboarding, coaching, reviews, and performance monitoring.
- Act as the contact point for clients and internal stakeholders.
- Support workload allocation, provide training, and guide new joiners.
- Drive continuous improvement in customer relations processes.
Qualifications Minimum
- Bachelors degree.
- Experience in Order Management / Customer Relations / Quoting & Contracting.
- Background in services or hi-tech industry.
- Process/domain knowledge:
- Order Management (entry/amendment)
- Quote-to-Cash process
- Pre-sales & Post-sales support
- Logistics, Returns, Material & Vendor Management, Contract Management
Preferred Skills
- Diploma/PG in Supply Chain / Sourcing Management.
- Excellent communication and customer engagement skills.
- Knowledge of Oracle, SAP, ServiceNow.
- Strong skills in planning, problem-solving, teamwork, and flexibility.
- Ability to coach, mentor, and lead teams with professionalism.
Drop your cv at 8240558*** mentioning "Applying for MT role_Hyderabad"
Job Classification
Industry: BPM / BPOFunctional Area / Department: Customer Success, Service & OperationsRole Category: OperationsRole: Assistant ManagerEmployement Type: InternshipContact Details:
Company: Jobography RecruitingLocation(s): Hyderabad
Keyskills: Escalation Management Quote To Cash Team Handling Order Management SAP Sla Compliance Presales SLA Supply Chain Customer Relationship Case Management Sales Support Client Relationship Order Processing Post Sales Logistics
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