Admission Counselor/ Parent Service Executive - Fursungi (Hadapsar)
- VIBGYOR Group Schools
- 1 - 6 years
- Pune
- 4 months ago
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Job Description
We at Vibgyor Roots and Rise school in Fursungi, Hadapsar, Pune are hiring Relationship Executive. Interested candidates can share resumes on So**********i@vg*s.org
Experience 1-5yrs with prior sales work experience preferably in Education space
Primary PurposeBe the representative/front face of the organization to the existing / potential parents thereby enabling the organization in retaining the existing and expanding its new parents base to meet its envisioned growth.
Key ResponsibilitiesParent Relationship Management:
- Ensure all parents are aptly welcomed and comfortably seated.
- Effectively address/resolve parents enquiries across mediums i.e. in-person, over the phone, email, company website etc.
- Escalate all unresolved grievances of the parents to the Principal and Marketing Team at Vertex for prompt resolution ending with a parent delight
- Adroitly track all parents queries via organizational query traction mechanism like CRM etc.
- Generate parents delight by ensuring high responsiveness and closing the loop with parents on all issues and keep them updated/engaged during the process of resolution.
- Efficiently guide the parent on school systems and processes and ensure that the repository of updated information is always available.
- Ensure ambient and parent friendly environment of the front office area with assistance from the admin department.
- Facilitate the information of all elements pertaining to a childs life cycle in the school as well as post school activities, summer camps etc.
Sales and Marketing:
- Pre-sales: Efficiently manage the pre-sales process like; keeping a track on all leads whether from web, telephone, walk-ins etc and participate in planning of activities like society camps or mall activities, pre-school tie ups, corporate tie ups, RWA and parent engagement activities.
- Should handle the entire sales process effectively for potential parents from first interface to closure, thus positively augmenting the conversions from walk-in to admissions.
- Contact potential parents, discuss their requirements, and present the VIBGYOR brand in order to commensurate the parent needs
- Should be an active team member in achieving the annual admission targets and objectives in line with the Organization Admission Target Plan
- Initiate and participate in the marketing initiatives to create brand awareness and promote the USPs like Summer Camps, Day Care, PSA activities etc.
- Efficiently maintain the upkeep of all the elements of the discovery room and inform the reporting manager for any support proactively.
- Conduct Campus tour for parents for enhanced experience.
- Ensuring First Time Right implementation of all processes and policies.
Administrative Responsibilities
- Must record all admission registration on Lead Management System/MIS tracker as per the Process guidelines
- Should be effective planner and organize the day to ensure all opportunities are maximized
- Should ensure that all audits are attended to, activities and tasks done proactively and quickly act on the audit reports for closure, if required.
Desired Qualification: Graduate / Post Graduate in any discipline preferably in Business Administration or Marketing
Candidates should have good communication in English.
Thanks & Regards,
Sonali Ambani
Human Resource
Park Infinia, Survey No.214,
Bhekrai Nagar, Opp.Shivshankar Mangal
Karyalaya, Village Fursungi,
Taluka Haveli, Pune, Maharashtra 412308
Landline - 02027405600 Ext - 9010
Email ID - So************2@vg*s.org
Job Classification
Industry: Education / TrainingFunctional Area / Department: Marketing & CommunicationRole Category: MarketingRole: Marketing - OtherEmployement Type: Walk-insContact Details:
Company: VIBGYOR Group SchoolsLocation(s): Pune
Keyskills: Admission Counselling School Educational Marketing Sales And Marketing School Sales sales Marketing
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