Hiring!!! For International Voice Process/Sal upto 6.5 LPA
- Catalys
- 0 - 5 years
- Bengaluru
- 4 months ago
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Job Description
Greetings !!!
We are excited to share an excellent opportunity for candidates looking to build a rewarding career in an International Voice Process with leading multinational companies. If you're a confident communicator with a passion for customer service, we'd love to hear from you!
For more clarification about this job role, please feel free to reach out to us on the below mentioned number:
Ananya
8884496***
Rivera Manpower Services
(Please send us a message on WhatsApp in case the numbers are busy).
NOTE:
Provisional Degree Certificate and PANCARD (Hard Copy) mandatory.
Job Description:
We are hiring for International Voice Process roles with leading multinational organizations. This is a great opportunity for individuals who have excellent communication skills and a passion for customer interaction to start or grow their career in a dynamic, fast-paced, and professional environment.
As part of the customer support team, you will handle voice-based interactions with international clients, providing prompt, courteous, and effective resolutions to a variety of customer issues. You'll be expected to deliver outstanding service experiences across global markets, working in collaboration with internal teams to ensure customer satisfaction and retention.
Job Details
Process: International Voice Support
Salary:
- Freshers: 25,000 per month
- Experienced: Up to 6.5 LPA (Based on current CTC and relevant experience)
Qualification Criteria:
- Education: Graduation is mandatory
- Excellent verbal communication skills in English
- Basic computer proficiency and typing speed (25/30 WPM)
- Willingness to work in night shifts and rotational offs
Experience Required:
- Freshers with excellent communication skills are welcome
- Mandatory: Experience in international voice process for experienced candidates
Key Responsibilities:
- Handle inbound and outbound international calls in a professional manner.
- Resolve customer queries, complaints, or issues efficiently and accurately.
- Maintain detailed documentation of customer interactions in system records.
- Adhere to process workflows, compliance standards, and quality benchmarks.
- Collaborate with internal teams for escalations or issue resolution where required.
- Meet performance targets related to call quality, resolution rate, and customer satisfaction.
Desired Candidate Profile:
- Any Graduate / Undergraduate (With Excellent English Communication)
- Freshers & Experienced (05 yrs) can apply
- Must be open to work in rotational shifts/night shifts
- Good typing speed and listening skills
Role Highlights:
- Opportunity to work with leading global clients
- Develop and enhance communication, problem-solving, and service delivery skills
- Exposure to US, UK, or Australian clients (Night/Rotational Shifts)
- Fast-paced and growth-oriented work culture
- Extensive training and support provided for freshers
Perks & Benefits:
- Cab Facility (As per shift & company policy)
- Performance Incentives
- Night Shift Allowance
- Great work culture & career growth
Regards,
Ananya
8884496***
Rivera Manpower Services
Job Classification
Industry: BPM / BPOFunctional Area / Department: Customer Success, Service & OperationsRole Category: Voice / BlendedRole: Customer Retention - Voice / BlendedEmployement Type: FreshersContact Details:
Company: CatalystLocation(s): Bengaluru
Keyskills: BPO Customer Service Client Interaction voice process International Voice Process Wipro Genpact Healthcare Bpo Advisor HSBC Communication Skills Customer Support Infosys Inbound/Outbound Calling Calls Handling Telecalling Concentrix Customer Service Operations
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