Walk In drive For International Voice process...!!!!!
- Alorica
- 0 - 5 years
- Bengaluru
- 6 months ago
- Email to a friend
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Job Description
Position Responsibilities
Answering customer inquiries: Responding to questions about products, services, pricing, and company policies.
Resolving customer issues and complaints: Addressing customer concerns and finding appropriate solutions.
Providing information about products and services: Offering details about product features, benefits, and availability.
Taking orders and processing payments: Handling customer orders and transactions, including billing and payment processing.
Managing customer accounts: Making necessary changes to customer accounts and providing account information.
Handling returns and exchanges: Processing returns and exchanges for products or services.
Escalating issues to appropriate departments: Referring customers to supervisors or other specialized teams when necessary.
Maintaining accurate records: Documenting customer interactions and transactions.
Providing excellent customer service: Maintaining a positive and professional attitude while interacting with customers.
Collaborating with other departments: Working with other teams to ensure a positive customer experience.
Key Skills Required
- Good English communication skills (Oral) - Talking to others to convey information effectively
- Reading comprehension - Understanding written sentences and paragraphs in work related documents
- Critical thinking - Using logic and reasoning to identify solutions, conclusions or approaches to problems
- Ability to use empathy
- Service orientation Actively exploring ways to help people
- Flexible and adaptable
- Ability to use desktop system
- Ability to take responsibility
- Demonstrates patience and self-control
- Coordination: Adjusting actions in relation to others' actions
Education
Minimum: 10 + 2 years of formal education
Work Timing
US shifts
Work Location
RMZ Eco Space, Pritech Park, Bellandur, Bangalore
Job Classification
Industry: BPM / BPOFunctional Area / Department: Customer Success, Service & OperationsRole Category: Voice / BlendedRole: Voice / Blended - OtherEmployement Type: Walk-insContact Details:
Company: AloricaLocation(s): Bengaluru
Keyskills: International Voice Process Customer Support Bpo Voice Voice Process
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Alorica
Alorica: We’re a customer experience company that does one thing—we make lives better…one interaction at a time—for our clients, customers, colleagues and communities.
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