Customer Support ( solar industry)
- Connect Care Services
- 1 Positions
- Ahmedabad
- 4 months ago
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Job Description
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Act as the first point of contact for customer queries and service requests after sales and installation.
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Manage inbound/outbound calls, emails, and chat support in a professional manner.
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Address customer issues, troubleshoot basic solar system problems, and escalate technical matters to relevant teams.
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Coordinate with operations, technical, and service teams to ensure timely resolution of complaints.
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Maintain accurate records of customer interactions in CRM systems.
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Follow up with customers to ensure issues are resolved and satisfaction levels are high.
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Provide feedback to management regarding recurring issues to improve products and services.
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Support warranty claims and service-related documentation.
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Bachelors degree or diploma in any field (preferred in Business, Engineering, or related).
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1 - 3 years of experience in customer service, preferably in the solar/renewable energy or related technical industry.
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Excellent communication skills in English (written & verbal).
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Ability to handle customer queries with patience, empathy, and professionalism.
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Basic technical understanding of solar products will be an advantage.
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Strong organizational and problem-solving skills.
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Proficiency in MS Office and CRM tools.
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Opportunity to work with a fast-growing Australian solar brand.
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International client handling experience.
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Competitive salary package of 25,000 30,000.
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Professional development and growth opportunities.
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Supportive work environment in Ahmedabad.
Job Title: Customer Support Executive (After-Sales)
Role: Handling post-sales customer service for Australian solar clients, ensuring high-quality support, timely resolution of issues, and customer satisfaction.
Location: Ahmedabad, India
Shift Timing: 4:30 AM 1:30 PM (Monday to Saturday)
Salary Range: 25,000 30,000 per month
About the Role
We are seeking a proactive and customer-focused Customer Support Executive from Solar Industry (After-Sales) to join our team in Ahmedabad. In this role, you will be the primary point of contact for customers after installation, ensuring a smooth post-sales experience. You will handle queries, provide basic troubleshooting, coordinate with internal teams, and maintain strong customer relationships.
Key Responsibilities
Requirements
What We Offer
How to Apply
Interested candidates may share their updated resume with the subject line Application Customer Support Executive (After-Sales). hidden_email or hidden_mobile
Employement Category:
Employement Type: Full timeIndustry: BPO / Call CenterRole Category: Customer Service (International)Functional Area: Not SpecifiedRole/Responsibilies: Customer Support ( solar industry)Contact Details:
Company: Connect Care ServicesLocation(s): Ahmedabad
Keyskills: customer handling solar energy international call center after sales support australian customer support renewable energy
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