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Desktop Support Engineer @ PES Hr Services

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 Desktop Support Engineer

Job Description

    We are hiring for CMI Level 5 Company For Desktop Support Engineer

    • Good communication skills with Min of 3 to 4yrs of experience in Desktop Support Role
    • Must have experience in handling VIP User issues either through remotely or interact personally and troubleshooting through diagnostic techniques and increase FCR
    • Strong Technical knowledge in supporting End user issues on Hardware, Win OS, MAC OS, Messaging, Applications, Outlook 365, AD etc.
    • Knowledge on SCCM, Antivirus, Encryption Software
    • Provides Level 3 support associated with the standard workstation Software image(s), base Software components, Hardware devices and components that comprise the standard desktop Hardware.
    • Must have worked in any IT ticketing tool and know about ticket priorities and SLA
    • Focus on building good working relationships within the team and other Resolution Groups
    • Knowledge on LAN, Network Monitoring, about VLAN, WLAN and knowledge on Network monitoring tool
    • L1 knowledge on Routing & Switching
    • Remain well versed in help desk policies, procedures, standards and documentation
    • All High Severity Incidents are directly assigned to Level 2/Level 3 teams to minimize downtime. 
    • Experience working in Remote Support Tool, ITSM Ticketing Tool, Corporate Technology

Employement Category:

Employement Type: Full time
Industry: BFSI
Role Category: IT Operations / EDP / MIS
Functional Area: Not Specified
Role/Responsibilies: Desktop Support Engineer

Contact Details:

Company: PES HR Services
Location(s): Ahmedabad

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Keyskills:   remote desktop desktop support mac os

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₹ 2 to 5 Yr

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PES Hr Services

Company is one of the leading names involved when it comes to offering solutions pertaining to the web in order to cater with the demands of the corporate world. With a team of dedicated individuals and the trust that our customers have in us, we have reached the great heights. With a well-establish...