Walk-in Drive For International Chat Process-Intouch CX
- IntouchCX
- 1 - 5 years
- Hyderabad
- 4 months ago
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Job Description
Role & responsibilities
Job Title: Customer Support Executive International Chat Process (Dual Chat Concurrency)
Location: Hyderabad
Job Type: Full-time
Shift: Rotational / Night Shifts (Based on Process Requirements)
Experience: 6 Months-5 years
Job Summary:
We are seeking highly motivated and customer-focused individuals for our International Chat Support Process. The role involves handling multiple (dual) chat interactions concurrently, providing real-time support to global customers, and ensuring high levels of customer satisfaction through effective communication and problem-solving.
Key Responsibilities:
- Manage 2 live chat interactions simultaneously with customers across international markets.
- Provide prompt, accurate, and efficient responses to customer queries related to products, services, orders, technical issues, etc.
- Use internal systems and knowledge bases to resolve customer concerns.
- Maintain high-quality standards in communication, grammar, tone, and resolution accuracy.
- Escalate complex issues to appropriate teams when necessary, while ensuring the customer is kept informed.
- Meet or exceed daily performance metrics including response time, customer satisfaction, and chat resolution rate.
- Maintain a positive and professional tone throughout all interactions.
Required Skills & Qualifications:
- Minimum 6 months of experience in international chat support (preferred).
- Excellent written communication skills in English.
- Ability to handle dual chat conversations effectively under pressure.
- Strong typing skills (minimum 35-40 WPM with high accuracy).
- Good comprehension and problem-solving skills.
- Flexibility to work in rotational/night shifts, including weekends.
- Basic computer literacy and proficiency in MS Office, CRM tools, or chat platforms.
Benefits:
- Competitive salary with performance-based incentives.
- Health insurance and other benefits as per company policy.
- Opportunities for internal growth and cross-skill training.
- Friendly and inclusive work environment.
- Free 2 way Cab ( Home pickup and Drop)
Job Classification
Industry: BPM / BPOFunctional Area / Department: Customer Success, Service & OperationsRole Category: Non VoiceRole: Chat SupportEmployement Type: Walk-insContact Details:
Company: IntouchCXLocation(s): Hyderabad
Keyskills: Chat Support International Chat Process Chat Process Live Chat Web Chat Dual Chat
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IntouchCX
About company *IntouchCX Intouchcx is a global customer care and technology company that provides value- driven, future-forward solutions. For over 20 years, we have been the people and technology behind the worlds biggest brands, empowering human potential through our artificial intelligence di...
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