Senior Product Manager @ freshworks

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Senior Product Manager

freshworks
2 - 8 years
Chennai
5 months ago
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Job Description

About Freddy AI

Freddy AI powers the next generation of CX automation and agent augmentation across Freshworks products from intelligent AI Agents & chatbots, Copilots and AI Insights. We re building real-world AI products that blend the latest in LLMs, retrieval-augmented generation (RAG), and Agentic systems to create tangible business outcomes.

The Role

As a Senior Product Manager on the Freddy AI team, you will:

Own and scale critical AI products Freddy AI Agents and Freddy Copilot driving vision, roadmap, and outcomes end-to-end.
Deeply understand user needs and how modern AI (LLMs, RAG, Agentic systems) can solve real-world CX problems elegantly and responsibly.
Drive hands-on product innovation, collaborating with Engineering, Data Science, and Design to ship high-impact features fast.
Simplify complex AI capabilities into intuitive, user-friendly experiences without losing technical depth.
Operate as a founder setting goals, executing experiments, measuring success, and iterating to achieve business impact.

Qualifications

What We re Looking For

6 - 8 years of working in global/cross-functional software teams in a software product company. SaaS experience is preferred as you d settle right in.

Job Classification

Industry: Software Product
Functional Area / Department: Product Management
Role Category: Product Management - Technology
Role: Product Manager
Employement Type: Full time

Contact Details:

Company: Freshworks
Location(s): Chennai

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Keyskills: Product management Design engineering Automation data science Product innovation SAAS Deployment Customer service Management Product strategy

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Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

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freshworks

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end-user. More than 50,000 companies -- from startups to public companies ...

Senior Product Manager @ freshworks

Home > Product Management - Technology