Senior Manager - Order Management (US Shift) @ freshworks

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Senior Manager - Order Management (US Shift)

freshworks
4 - 8 years
Chennai
4 months ago
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Job Description

As Senior Manager Order Management (US Shift), you ll be a key driver on the Business Desk team, directly impacting growth by partnering across the business to streamline contract workflows, structure complex deals, and scale operations. You ll lead a high performing order management team and help evolve processes and systems that support our next stage of growth.

In this highly visible cross-functional role, you ll work closely with leaders in Go-to-Market, Deal Desk, Billing, Finance, and beyond to plan, build, and maintain business solutions that drive efficiency, ensure compliance, and support scalability across the Order-to-Cash lifecycle.

This is a hands-on leadership opportunity for someone who thrives in fast-paced, high-growth environments and knows how to bring clarity to complexity. The role is based in Chennai on a hybrid schedule (three days per week in-office) and reports to the Director of Deals Desk and Order Management.

What Youll Do:

Manage a team of order management professionals, including a team lead and individual contributors.
Develop, mentor, and retain top talent within the order management team.
Ensure accurate capture of customer requirements on order forms and verify alignment with contracted terms.
Collaborate with internal and external stakeholders on deal structuring, order-related issues, and process improvements.
Oversee timely and error-free completion of order processing tasks to meet daily and month-end/quarter-end deadlines.
Implement and maintain a robust quality control process focused on error prevention and continuous improvement.
Ensure compliance with internal policies, SOX requirements, and all relevant operational controls.
Drive process automation and operational efficiency across all order management activities.
Support cross-functional alignment by streamlining workflows between Order Management, Deals Desk, and Billing teams.
Lead or contribute to projects that enhance systems and reporting, including dashboards, analytics, and performance metrics.

Qualifications

What We re Looking For:

12+ years of overall experience with at least 4 years of experience managing teams in Deal Desk, Deal Management, Order Management, Sales Operations, or Renewals.

Job Classification

Industry: Software Product
Functional Area / Department: Customer Success, Service & Operations
Role Category: Customer Success
Role: Customer Success Manager
Employement Type: Full time

Contact Details:

Company: Freshworks
Location(s): Chennai

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Keyskills: Order management Sales operations Billing Manager Quality Control Order processing Continuous improvement Business solutions Operations Analytics CRM

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freshworks

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end-user. More than 50,000 companies -- from startups to public companies ...

Senior Manager - Order Management (US Shift) @ freshworks

Home > Customer Success