Senior Software Engineer - AI/ML
- freshworks
- 3 - 7 years
- Chennai
- 5 months ago
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Job Description
The Winning AI Home team, part of Freshworks Sa*S@sc**e mothership BU - Cloud Engineering, is seeking a highly motivated and skilled AI Applications Engineer- This role is pivotal in driving the development and deployment of cutting-edge AI solutions within our product ecosystem-
Role Description
We are looking for an AI Applications Engineer (IC3) with a strong full-stack background who deeply understands Large Language Models (LLMs) and the nuances between Generative AI (GenAI), Agentic AI, and AI Agents- The ideal candidate will have hands-on experience building AI applications using Agentic frameworks and possess a solid understanding of both front-end and back-end development-
Responsibilities
- Design, develop, and deploy AI applications leveraging LLMs and Agentic frameworks-
- Implement and optimize Retrieval-Augmented Generation (RAG) systems to enhance LLM accuracy and contextual understanding-
- Develop and deploy AI Agents for multi-step reasoning and automation of complex tasks-
- Fine-tune pre-trained models for specific use cases and improve application performance-
- Collaborate with cross-functional teams to integrate AI solutions into existing products-
- Conduct performance benchmarking and evaluation of AI applications using metrics like groundedness, correctness, and hallucination-
- Ensure Responsible AI principles are integrated throughout the development lifecycle-
- Maintain and troubleshoot AI infrastructure on cloud platforms-
AI Expertise
. Strong understanding of LLMs, GenAI, Agentic AI, and AI Agents.. Experience with Agentic frameworks such as LangChain, LangGraph, and CrewAI.. Proficiency in implementing and optimizing Retrieval.Augmented Generation (RAG) systems.. Experience in developing and deploying AI Agents.. Demonstrated ability in fine.tuning pre.trained models.
Programming & Development
. Proficiency in Python and TypeScript/Node.js.. Good fundamentals in databases for persistent and cache requirements.. Experience with performance benchmarking and debugging.
Cloud & Monitoring
. Strong understanding of cloud platforms (AWS, Azure, or GCP) for deploying and managing AI infrastructure.. Experience with monitoring tools such as Prometheus and Grafana.
Evaluation & Best Practices
. Knowledge of Vibe coding intricacies.. Ability to evaluate AI Applications using metrics like groundedness, correctness, hallucinations, and Responsible AI.. Familiarity with Reinforcement Learning concepts and applications.
Job Classification
Industry: Software ProductFunctional Area / Department: Engineering - Software & QARole Category: Quality Assurance and TestingRole: Blockchain Quality Assurance EngineerEmployement Type: Full timeContact Details:
Company: FreshworksLocation(s): Chennai+ View Contact
Keyskills: Automation Backend Front end Monitoring tools Coding GCP Debugging Cloud Infrastructure Python
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Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end-user. More than 50,000 companies -- from startups to public companies ...
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