Senior Product Manager @ freshworks

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Senior Product Manager

freshworks
2 - 8 years
Chennai
5 months ago
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Job Description

About Freddy AI

Freddy AI powers the next generation of CX automation and agent augmentation across Freshworks products from intelligent AI Agents & chatbots, Copilots and AI Insights. We re building real-world AI products that blend the latest in LLMs, retrieval-augmented generation (RAG), and Agentic systems to create tangible business outcomes.

The Role

As a Senior Product Manager on the Freddy AI team, you will take on a founder-like role, responsible for the end-to-end success of our most critical AI products. You will own and scale our flagship offerings Freddy AI Agents and Freddy Copilot by defining their vision, driving the roadmap, and delivering impactful outcomes. Your mission will be to translate the power of modern AI into elegant, responsible, and user-friendly solutions that solve real-world customer experience (CX) problems.

This is a hands-on role for a product leader who can break down ambiguous problems, drive rapid innovation with cross-functional teams, and simplify complex AI capabilities into intuitive experiences.

Roles & Responsibilities

1. Product Ownership & Vision:

Own the end-to-end product lifecycle for Freddy AI Agents and Freddy Copilot, from vision and strategy to roadmap planning and execution.
Set ambitious goals, define success metrics, and operate with an owners mindset to achieve significant business impact.

2. User-Centric Innovation:

Develop a deep understanding of user needs and CX problems to identify opportunities where modern AI (LLMs, RAG, Agentic systems) can provide elegant solutions.
Drive hands-on product innovation, collaborating closely with Engineering, Data Science, and Design to conceptualize and ship high-impact features quickly.
Simplify complex AI capabilities into intuitive, user-friendly experiences without sacrificing technical depth or performance.

3. Execution & Iteration:

Drive a rapid, iterative execution process, including running experiments, measuring success, and adapting based on data and user feedback.
Prioritize initiatives using clear frameworks to solve ambiguous and complex problems effectively.

4. Cross-Functional Leadership:

Act as the central hub for your products, ensuring alignment across Engineering, Design, Go-To-Market (GTM) teams, and senior leadership around a clear and compelling product strategy.

Qualifications

6-8 years of experience working in global or cross-functional software teams within a software product company. SaaS experience is preferred.

Job Classification

Industry: Software Product
Functional Area / Department: Product Management
Role Category: Product Management - Technology
Role: Product Manager
Employement Type: Full time

Contact Details:

Company: Freshworks
Location(s): Chennai

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Keyskills: Product management Design engineering Trade Automation Product innovation product life cycle Deployment Customer service Engineering Design Management

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freshworks

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end-user. More than 50,000 companies -- from startups to public companies ...

Senior Product Manager @ freshworks

Home > Product Management - Technology