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Director - Product Design @ freshworks

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 Director - Product Design

Job Description

Job Description
Why does enterprise software have to be complex, clunky, and hard to use
At Freshservice, we re on a mission to uncomplicate enterprise software. We believe powerful tools don t have to come with a steep learning curve and that great design is the bridge between complexity and clarity.
Freshservice is a modern, intuitive AI-powered ITSM platform from Freshworks, trusted by thousands of organizations globally. Recognized for ease of setup and simplicity at scale, we are doubling down on design as a strategic differentiator, especially as we deepen our footprint with large, sophisticated enterprises.
If you re someone who craves the challenge of transforming complexity into elegant, user-centered solutions, and you believe enterprise users deserve the same quality of experience as consumers, this is the role for you.
About the Role
We are looking for an exceptional Director of Product Design to lead and scale a world-class design team focused on creating seamless, intuitive experiences across Freshservice. In this role, you will:
  • Build, manage, and inspire a talented, diverse, and inclusive team of product designers and managers.
  • Lead design strategy and execution across multiple surfaces web, mobile, and platform experiences.
  • Translate complex IT and operations workflows into simple, contextual, and delightful user journeys.
  • Partner deeply with Product, Engineering, UX Research, Content, and Data teams to deliver cohesive, high-impact solutions.
  • Drive cross-functional alignment on product and design priorities, balancing long-term vision with short-term execution.
  • Embed usability, accessibility, and design systems thinking into our product development lifecycle.
  • Represent design at senior leadership levels, influencing roadmaps and business priorities.
  • Nurture and grow design leaders, foster a strong design culture, and scale operational excellence.
Qualifications
  • 14+ years of product design experience, ideally in B2B SaaS or enterprise software environments.
  • 6+ years of proven success in building and leading high-performing design teams and

Job Classification

Industry: Software Product
Functional Area / Department: UX, Design & Architecture
Role Category: UI / UX
Role: User Research Manager
Employement Type: Full time

Contact Details:

Company: Freshworks
Location(s): Bengaluru

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Keyskills:   Product engineering B2B Operational excellence SAAS Director Product design Research Management Enterprise software Analytics

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freshworks

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end-user. More than 50,000 companies -- from startups to public companies ...

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