Senior Account Manager - EU / UK
- freshworks
- 4 - 6 years
- Bengaluru
- 4 months ago
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Job Description
Job Description- Manage and grow a portfolio of key accounts to ensure high levels of customer satisfaction and retention.
- Identify and pursue new business opportunities within existing accounts.
- Build and maintain a strong sales pipeline, including forecasting and reporting on key performance metrics.
- Drive revenue growth by identifying cross-sell and up-sell opportunities aligned to customer goals.
- Collaborate with cross-functional teams such as Product, Marketing, and Customer Success to deliver value-driven solutions.
- Act as a strategic partner to customers by understanding their business objectives and offering tailored solutions.
- Stay informed of market trends, industry developments, and competitor offerings to better position Freshworks products.
- 4-6 years of experience in a customer-facing sales or account management role.
- Proven experience in building and maintaining strategic client relationships.
- Demonstrated ability to articulate complex ideas to a diverse audience, adapting as needed for varying levels of technical or business understanding.
- Experience managing both large and small accounts independently.
- Strong track record of meeting or exceeding revenue and retention targets.
- Bachelors degree in Business, Marketing, or a related field (preferred).
- Customer Relationship Management: Ability to build long-term partnerships with clients and become their go-to advisor.
- Strategic Selling: Experience identifying customer goals and aligning them to product capabilities for value-based sales.
- Sales Pipeline Management: Skilled in maintaining and growing a pipeline; adept at accurate forecasting and timely reporting.
- Cross-functional Collaboration: Comfortable working with internal teams across functions to drive customer outcomes.
- Communication: Excellent written and verbal communication skills, including experience delivering client-facing presentations.
- Initiative & Ownership: Self-starter capable of independently managing customer success and retention.
- Analytical Thinking: Ability to identify trends or risks across the customer portfolio and propose proactive solutions.
Job Classification
Industry: Software ProductFunctional Area / Department: Sales & Business DevelopmentRole Category: Enterprise & B2B SalesRole: Key Account ManagerEmployement Type: Full timeContact Details:
Company: FreshworksLocation(s): Bengaluru
Keyskills: Sales Customer satisfaction Analytical Account management Pipeline management Management Forecasting Business understanding Product marketing CRM
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freshworks
Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end-user. More than 50,000 companies -- from startups to public companies ...
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