Senior Director - Data Science @ freshworks

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Senior Director - Data Science

freshworks
12 - 18 years
Bengaluru
5 months ago
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Job Description

Function: Engineering AI
Reports To: VP - Engineering AI
Team Size: 20 to 40 (Data Scientists, ML Engineers, Software Engineers)

We are looking for a Senior Director Engineering AI to lead the charter for machine learning, and GenAI initiatives across Freshworks platform. This leader will be responsible for defining the AI vision, leading high-impact cross-functional programs, embedding intelligence into our product suite, and scaling a world-class data science function globally.

You ll operate at the intersection of business, product, and technology steering the strategic use of AI to solve customer problems, improve operational efficiency, and drive revenue growth.

Key Responsibilities

Strategy & Vision

Define and own the AI roadmap aligned with company objectives.
Drive the long-term strategy for AI/ML initiatives, and data monetization opportunities.
Evangelize a culture of experimentation, evidence-based decision-making, and responsible AI.

Team Leadership

Hire, mentor, and develop a world-class team of data scientists, machine learning and engineers.
Foster a collaborative, inclusive, and high-impact environment with a strong learning and delivery mindset.

Cross-functional Leadership

Partner closely with Engineering and Product teams to embed ML models into products and services.
Collaborate with stakeholders across business functions to identify and prioritize use cases for AI.

Technical Execution

Oversee development and deployment of scalable ML models, statistical models, NLP solutions, and recommendation engines.
Ensure rigorous experimentation and model validation using state-of-the-art techniques.
Champion data governance, quality, and security practices.

Metrics & Impact

Define KPIs and success metrics for data science initiatives.
Deliver measurable impact on revenue growth, operational efficiency, and customer experience.

Qualifications

Professional Experience

12-18 years of experience in AI, with at least 5 years in senior leadership roles managing large data science teams.
Proven experience deliveri

Job Classification

Industry: Software Product
Functional Area / Department: Data Science & Analytics
Role Category: Data Science & Machine Learning
Role: Head - Data Science
Employement Type: Full time

Contact Details:

Company: Freshworks
Location(s): Bengaluru

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Keyskills: Automation Product engineering Machine learning Application development Open source Operations Monitoring SQL Python CRM

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Current / Recent Company (*)

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Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

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freshworks

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end-user. More than 50,000 companies -- from startups to public companies ...

Senior Director - Data Science @ freshworks

Home > Data Science & Machine Learning