CRE - Executive
- Flipkart
- 1 - 5 years
- Mumbai
- 5 months ago
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Job Description
Company : Flipkart
Position Title: Client Relationship Executive
Location: Mumbai - Vidyavihar
Experience Level: 0-5Years
Employment Type: Off role
Working Days - 6 Days
About the Role
We are seeking a dynamic and client-focused individual to join our team as a Client
Relationship Executive. This role is ideal for fresh graduates or professionals with up to two
years of experience who have a passion for building strong client relationships and delivering
exceptional service. As a Client Relationship Manager, you will act as the primary point of
contact for our clients, ensuring their satisfaction and fostering long-term partnerships.
Key Responsibilities
- Build and maintain strong relationships with clients to understand their needs and
expectations.
- Serve as the primary point of contact for client inquiries, providing timely and effective
solutions.
- Work closely with internal teams to ensure client requirements are met and issues are
resolved.
- Assist in onboarding new clients, ensuring a seamless experience.
- Monitor client accounts to identify growth opportunities and propose suitable solutions or
services.
- Prepare and deliver client performance reports, highlighting key insights and
recommendations.
- Actively seek and act on client feedback to improve service delivery and satisfaction.
- Collaborate with sales and marketing teams to enhance client engagement strategies.
- Stay updated on industry trends and company offerings to better serve clients.
Skills and Qualifications
- Masters degree in Operation, Supply Chain or a related field.
- Strong interpersonal and communication skills (verbal and written).
- Customer-focused with a proactive approach to solving problems.
- Excellent organizational and multitasking abilities.
- Ability to work collaboratively in a team-oriented environment.
- Basic understanding of CRM software or willingness to learn.
- Positive attitude and eagerness to learn and grow in a professional environment.
Preferred Attributes
- Prior internship or work experience in client servicing or customer relationship roles.
- Proven ability to manage multiple client accounts efficiently.
What We Offer
- A supportive and collaborative work environment.
- Professional growth opportunities through training and mentorship.
- Competitive salary and benefits package.
- Opportunity to work with a diverse and talented team.
Job Classification
Industry: Courier / Logistics (Logistics Tech)Functional Area / Department: Customer Success, Service & OperationsRole Category: Customer Success, Service & Operations - OtherRole: Customer Success, Service & Operations - OtherEmployement Type: ContractContact Details:
Company: Flipkart LogisticsLocation(s): Mumbai
Keyskills: Client Retention Shipment Tracking Advanced Excel 3Pl Client Relationship Management Escalations E-commerce Client Account Management Supply Chain Logistics
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