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Team Lead - Operations (2y of TL Experience on papers is mandatory) @ Tech Mahindra

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 Team Lead - Operations (2y of TL Experience on papers is mandatory)

Job Description

Greetings from Tech Mahindra!


We are currently looking for an Operations Team Lead - U3 role to manage a team of 8 to 10 U1's/U2's (Journals Editorial Coordinators) to work with our internal team here in Hyderabad.


Role: Ops Team Lead - U3 (Fulltime/Permanent)

Designation as per TechM: Team Lead - BPS (U3)

Client: UK Based (800 years old)

Payroll: Tech Mahindra.

Experience: Min 2y of experience as a TL on papers.(Mandatory)

Location: Hi-tech city, Hyderabad

Work More: Work from office

Shifts: 12PM till 9:30PM (Mon/Fri and Sat & Sun will be fixed week off) (2 way transport will be provided within our boundary limits.


Required:

  • Must have good people management & leadership skills.
  • Should be able to work on different reports and dashboards using Excel. (working knowledge on Power BI visualizations will be an added advantage)
  • Must have experience in managing KPIs, KRAs, SLA, Shrinkage, Attrition and performance management.
  • Must have excellent communication skills and Must have experience in managing stakeholders from the US/UK or any native english speaking country.

Selected candidate will be handling the below team:

  • Journals Editorial Coordinators


Interested candidates can share their CVs at TK*******9@te*********a.com or can whatsapp me at 7816041***.


Regards,

Dheeraj Kumar

Job Classification

Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Operations
Role: Team Leader
Employement Type: Full time

Contact Details:

Company: Tech Mahindra
Location(s): Hyderabad

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Keyskills:   reports KPI Shrinkage Attrition Team Team Management Team Handling Leadership Lateral Hiring Team Leadership SLAS Leadership Skills Team Coaching Team Supervision Stakeholder Team Leading client Leadership Hiring KRA People Management Skills SLA Management

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₹ 5-7 Lacs P.A

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