Vision plus Production Support Professional @ Capgemini

• Monitor application and batch job alerts related to VisionPLUS.
• Perform daily health checks and validations across modules like CMS, FAS, TRAMS, ITS, etc.
• Handle initial triage of incidents and user tickets.
• Provide quick fixes and workarounds for known issues.
• Maintain SOP documentation and knowledge base for recurring issues.
• Escalate unresolved or complex problems to L2/L3 teams.
• Coordinate with development, infrastructure, and vendor teams.
• Support monthly release deployments and patching activities.
• Prepare RCA and incident reports.
• Serve as the first point of contact for VisionPLUS-related incidents and service requests.
• Assist with routine tasks such as password resets, account unlocks, and basic configurationchanges.

Required Skills & Experience-

• 2 to 5 years in L1 support roles, preferably in banking or card systems.
• Basic understanding of VisionPLUS architecture and core modules.
• Exposure to mainframe technologies (JCL, COBOL) is a plus.
• Familiarity with SQL/DB2 and log analysis.
• Strong communication and customer service orientation.
• Experience with ITSM tools (e.g., ServiceNow, Remedy).
• Knowledge of ITIL practices preferred.