Yash Technologies Is Hiring - Pmo Lead
- Yash Technologies
- 8 - 12 years
- Indore
- 4 months ago
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Job Description
At YASH, were a cluster of the brightest stars working with cutting-edge technologies. Our purpose is anchored in a single truth bringing real positive changes in an increasingly virtual world and it drives us beyond generational gaps and disruptions of the future.
Job Description :
- Excellent process knowledge related to including but not limited to Incident, Problem, Change, Configuration management
- Facilitate support meetings and drive discussions to achieve project goals on timely manner
- Good understanding of risk management concepts and practices and Track, assess, and mitigate support project risks, issues, and dependencies.
- Collaborate across service teams to ensure alignment and success of objectives.
- Identify and implement process enhancements to improve project efficiency and effectiveness.
- Provide mentorship and guidance to team members on ITSM process
- Identify training needs and facilitate their implementation for the team.
- Engage in CMMI/Quality-related activities and initiatives to enhance performance.
- Monitor and ensure effective utilization of resources as per defined frequency.
- Maintain control over services through monitoring and controlling measures.
- Provide support to the senior project manager in various aspects of Service management.
- Provide regular status reports and communicate progress to internal/external stakeholders as define.
- Help in executing transition for large/ complex activities.
- Define standards in transition management based on industry trends and contribute to building tools and accelerators for KT process.
- Measure and monitor SLAs; track service levels and analyze impact of SLA on complex processes and deliverables.
- Should be able to handle onboarding/offboarding activities from client perspective.
- Should be able to manage - Org Chart, On call roster
Customer Focus:
Engages in executive customer discovery to predict future needs of customers and drives customer relationships with a long-term focus and takes actions to enhance customer loyalty.
Identifies trends and patterns emerging from ticket trends or customer preferences and works towards customizing/ refining existing services to exceed customer needs and expectations.
Project Management:
Basic understanding of project management concepts and terminology.
Able to assist with simple tasks such as creating project schedules or monitoring progress.
Vision Alignment:
Create action plan based on Business objectives.
Manages all the internal and external issues that may affect the organization's vision, mission and objectives.
Leads & directs a strategic planning team to address & outline the future direction of stakeholders (internal/external).
Prioritize the work based on stakeholders priority.
Demonstrates a "can do" attitude and is willing to stretch self to achieve and exceed defined goals/targets.
Presentation/Data Analysis/Communication:
Excellent in verbal and written communication
Good in analyzing data patterns and effective identify trends
Ability to create effective presentation for client representation
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: ConsultingRole Category: IT ConsultingRole: IT Consulting - OtherEmployement Type: Full timeContact Details:
Company: Yash TechnologiesLocation(s): Indore
Keyskills: AWS DevOps Tools Implementation Dockers CDK Terraform GitOps Ansible Kubernetes
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