Technical support associate @ Convergys

Job Description

Mega Drive at Concentrix from 18th Jan 2019 Till 21st Jan 2019 for 

Technical Support Associate (Voice Process)

Interested can drop in to office with Resume must mention "SABA" on top of your Resume. Call HR SABA for any Clarification 9886210***

Nature of Business: Full Time and technical Voice program, troubleshooting of software and applications
Inbound Technical Customer Service 


Document troubleshooting steps clearly 
Greet customers in a courteous, friendly, and professional manner using agreed upon procedures. 
Listen attentively to customer needs and concerns; demonstrate empathy. 
Clarify customer requirements; probe for and confirm understanding of requirements or problem. 
Confirm customer understanding of the solution and provide additional customer education as needed. 
Prepare complete and accurate work and update customer file. 
Maintain broad knowledge of client products and services. 
Contribute ideas on ways to resolve problems to better serve the customer and/or improve productivity 

Eligibility 
Grad/UG Freshers or experienced with good communication skills & Good Technical Knowledge.
Preferable- BE/B Tech/BCA/Diploma

Computer/Typing Skills
Knowledgeable in basic computer operations 
At least a typing speed of 25 wpm 
Familiar with different MS Office applications & windows.

Shift:
US Rotational Shift. (2way Free Transport)

Salary:
189,372 - 241,200 

Address:-
Concentrix
Divyashree Towers, #55 Bannerghatta Main Road,Opp to Jayadeva hospital, Next to Airtel Office,

Mention SABA on your CV. Please Call- HR SABA- 9886210*** once you reach office.

Date of Joining:- 21st Jan 2019

Interview Dates :- 18th Jan 2019 till 21st Jan 2019
Interview Timing: - 12 noon to 3 pm

If Interested Please Call SABA- 9886210*** or can send your Updated CV to Am*********a@co*******x.com

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