Deputy Manager - WTS - Salesforce service
- SVG Townsquare
- 3 to 7 Yrs
- All India
- 4 months ago
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Job Description
- Job Description We are currently seeking a Salesforce Level 2 (L2) Support Engineer to join our team and provide advanced support for our Salesforce platform. As a Salesforce Level 2 Support Engineer, you will play a crucial role in acting as the main escalation point between the L1 support team and the Salesforce admin/development teams. Your primary responsibilities will involve troubleshooting user issues, managing configuration changes, ensuring platform stability, and collaborating closely with cross-functional teams to guarantee prompt and efficient resolution of incidents and service requests. Key Responsibilities - Respond promptly to and resolve Salesforce issues escalated by L1 support teams within defined SLAs. - Conduct root cause analysis and effectively resolve functional or technical issues related to Salesforce Sales Cloud, Service Cloud, or other modules. - Handle user roles, profiles, permissions, page layouts, and data access requests. - Assist in various data management tasks such as data imports, exports, and deduplication. - Collaborate with development/admin teams to escalate and address bugs, enhancements, and integrations as required. - Maintain comprehensive documentation concerning support procedures, known issues, and resolution steps. - Work closely with Salesforce Admins and Developers to implement minor configuration changes. - Monitor platform health and proactively identify potential issues or performance bottlenecks. - Ensure compliance with ITSM processes including incident, change, and problem management. - Provide support during Salesforce updates, releases, and integration changes. Required Skills and Qualifications: - Possess 3+ years of hands-on experience supporting Salesforce users or administering Salesforce environments. - Strong understanding of Salesforce standard objects, custom objects, workflows, validation rules, and security models. - Experience in troubleshooting integrations and APIs, such as REST and middleware tools. - Familiarity with Salesforce reports, dashboards, and data tools like Data Loader and Workbench. - Excellent communication and documentation skills. - Ability to work collaboratively across teams and effectively handle high-pressure environments. - Salesforce Administrator Certification (ADM-201) is preferred. Optional/But Beneficial - Experience with ITSM tools like ServiceNow or Jira. - Knowledge of Apex, Lightning Components, or Flow. - Familiarity with Agile/Scrum methodologies. - Previous experience supporting users in a large-scale Salesforce environment. Qualifications Salesforce Service Cloud L2 Support.,
Employement Category:
Employement Type: Full timeIndustry: IT Services & ConsultingRole Category: Investment Banking / M&AFunctional Area: Not SpecifiedRole/Responsibilies: Deputy Manager - WTS - Salesforce serviceContact Details:
Company: WNSLocation(s): All India+ View Contact
Keyskills: Salesforce Data Management ITSM APIs Salesforce Admin AgileScrum
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SVG is a leading construction and infrastructure development company based in India, with a strong track record of delivering high-quality civil engineering projects across the residential, commercial, and industrial sectors. Established in 2001 SVG has grown into a trusted name in the constructio...
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