Professional Service Engineer
- NICE
- 4 - 8 years
- Pune
- 5 months ago
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Job Description
Role & responsibilities:
- Collaborate with clients and internal account teams to gather requirements, understand business needs, and deliver tailored reporting solutions.
- Design, write, and troubleshoot optimized SQL queries across MySQL and Oracle databases.
- Develop and enhance client-facing reports using tools like BIRT, ensuring accuracy and performance.
- Analyze database schemas and Java-based application logic to support data extraction and reporting integration.
- Leverage Python scripting to automate tasks and streamline implementation workflows.
- Work closely with cross-functional teams (QA, Development, Product) to stay aligned on feature changes and data impacts.
- Document solutions, timelines, deliverables, and technical details to ensure clarity and continuity across projects.
- Present project updates, outcomes, and recommendations to internal stakeholders and client leadership.
- Manage multiple client projects in a fast-paced environment while ensuring timely and high-quality delivery.
- Contribute to continuous process improvement and knowledge-sharing across the Professional Services team.
Preferred candidate profile:
- 4+ years of experience in professional services, technical consulting, or enterprise software implementation.
- Strong proficiency in SQL, with the ability to write optimized queries for large and complex data sets.
- Hands-on experience with relational databases such as MySQL and Oracle.
- Proven experience in building and delivering reporting solutions using BIRT or equivalent tools.
- Working knowledge of Python for scripting or task automation.
- Basic understanding of Java or Core Java to interpret application code and support reporting configurations.
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Production, Manufacturing & EngineeringRole Category: Operations, Maintenance & SupportRole: Service EngineerEmployement Type: Full timeContact Details:
Company: NICELocation(s): Pune+ View Contact
Keyskills: Java Core Java Programming Python Birt MySQL Oracle
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Located in : Pune, India (Click here to find location)Company Overview - https://www.nice.com/pune NICE Systems (NASDAQ: NICE), is the worldwide leader of intent-based solutions that capture and analyze interactions and transactions, realize intent, and extract and leverage insights to d...
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