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Senior Specialist @ Sisa Information

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 Senior Specialist

Job Description

Job Description : Customer Success Team
Experience : 3 to 5 Years
Business Requirements
  • Good Communication Skills which include verbal and non-verbal communication skills.
  • Previous Experience in handling multi-geographical clients.
  • Good to have experience in the Cyber Security Domain.
  • Willing to travel to customer location - Chennai and to SISA premises (includes SDC) on-need basis.
  • Good interpersonal skills and to be a team player.
  • Strong Learning Curve, ability to understand the requirements and support the customers.
Technical Requirements
  • Hands-on experience in handling the Windows and Linux Servers.
  • Must have experience in the L1/L2 Support/Operations Background.
  • Prior knowledge in handling the IIS configurations and supporting the same.
  • Good to have prior product installations and configurations experience.
  • Ability to understand the customer requirements and support them.
  • Ability to provide walk-through about the product to the customers/end-users.
  • Basic understanding of the Networking concepts.
  • Good to have Cloud Support Experience (Azure, AWS and GCP etc.).
  • Strong Troubleshooting and problem-solving experience.
  • Good understanding of database concepts and hands-on experience in any of the RDBMS databases (Oracle, SQL Server, MySQL, PostgreSQL etc.).
  • Basic understanding about the Load balancers, SSL certificates etc.
  • Strong understanding of data classification, discovery tools, and regulatory compliance (PCI DSS, DPDP, HIPAA, etc.).
  • Basic scripting or SQL knowledge is a plus
  • Create and maintain SOPs, deployment runbooks, and customer-specific implementation documentation.
Collaborate with customers to define scanning scopes, schedules, and classification rules.

Job Classification

Industry: IT Services & Consulting
Functional Area / Department: Engineering - Software & QA
Role Category: Software Development
Role: Technical Lead
Employement Type: Full time

Contact Details:

Company: Sisa Information
Location(s): Chennai

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Keyskills:   IIS Networking Linux RDBMS Postgresql MySQL HIPAA Windows Troubleshooting SQL

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Sisa Information

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