Quality Analyst _ Hyderabad
- Tech Mahindra
- 3 - 5 years
- Hyderabad
- 5 months ago
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Job Description
Key Responsibilities:
Quality Assurance Planning:
- Develop and implement quality assurance strategies, plans, and procedures for GIS Content Moderation.
- Define quality standards, metrics, and acceptance criteria for moderation tasks.
- Create and maintain quality checklists, guidelines, and documentation.
- Quality Audits and Monitoring:
- Conduct regular quality audits and reviews of moderated content to ensure compliance with standards and guidelines.
- Monitor moderation activities and identify deviations from quality requirements.
- Provide feedback to moderators on quality issues and areas for improvement.
- Track and report on quality metrics and audit findings.
- Data Analysis and Reporting:
- Analyze quality data to identify trends, patterns, and root causes of quality issues.
- Prepare and present quality reports and dashboards to management and stakeholders.
- Use data insights to recommend corrective and preventive actions.
- Process Improvement:
- Identify opportunities for process improvement based on quality data and audit findings.
- Collaborate with moderation teams and project managers to implement process changes.
- Contribute to the development of best practices for GIS Content Moderation.
- Participate in continuous improvement initiatives and projects.
- Training and Development:
- Develop and deliver training programs to moderators on quality standards and procedures.
- Provide ongoing support and guidance to moderators on quality-related issues.
- Ensure moderators are up-to-date with changes in guidelines and standards.
- Stakeholder Management:
- Collaborate with project managers, operations leads, and client representatives to address quality concerns.
- Communicate quality metrics and audit findings to stakeholders effectively.
- Provide support to resolve quality-related escalations and issues.
Qualifications and Skills:
- Bachelor's degree in Geography, GIS, Data Science, or a related field.
- Minimum of 5+ years of experience in quality assurance, preferably in GIS or content moderation.
- Strong understanding of GIS data and content moderation processes.
- Experience with quality assurance methodologies and tools.
- Strong analytical and problem-solving skills, with the ability to work with large datasets.
- Proficiency in data analysis tools and techniques, such as Excel, and data visualization software (e.g., Tableau, Power BI).
- Excellent communication and presentation skills.
- Familiarity with performance metrics and SLA management.
Preferred Skills:
- Experience with GIS software and data (e.g., QGIS, ArcGIS).
- Knowledge of process improvement methodologies such as Six Sigma or Lean.
- Experience with automation tools and scripting languages.
- Ability to work effectively in a remote or offshore environment.
Interested Candidates can share your resume on mail id : MD*******0@te*********a.com
Job Classification
Industry: BPM / BPOFunctional Area / Department: Quality AssuranceRole Category: Quality Assurance - OtherRole: Quality ConsultantEmployement Type: Full timeContact Details:
Company: Tech MahindraLocation(s): Hyderabad
Keyskills: GIS Qgis Quality Analysis Mapping Arcgis Navigation Geographical Information System
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Tech Mahindra
Tech Mahindra Limited is an Indian multinational provider of information technology (IT), networking technology solutions and Business Process Outsourcing (BPO) to the telecommunications industry. Tech Mahindra is a US$4.2 billion company with over 117,000 employees across 90 countries. It provide...
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