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Quality Analyst _ Hyderabad @ Tech Mahindra

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 Quality Analyst _ Hyderabad

Job Description


Key Responsibilities:


Quality Assurance Planning:

    • Develop and implement quality assurance strategies, plans, and procedures for GIS Content Moderation.
    • Define quality standards, metrics, and acceptance criteria for moderation tasks.
    • Create and maintain quality checklists, guidelines, and documentation.
  1. Quality Audits and Monitoring:
    • Conduct regular quality audits and reviews of moderated content to ensure compliance with standards and guidelines.
    • Monitor moderation activities and identify deviations from quality requirements.
    • Provide feedback to moderators on quality issues and areas for improvement.
    • Track and report on quality metrics and audit findings.
  2. Data Analysis and Reporting:
    • Analyze quality data to identify trends, patterns, and root causes of quality issues.
    • Prepare and present quality reports and dashboards to management and stakeholders.
    • Use data insights to recommend corrective and preventive actions.
  3. Process Improvement:
    • Identify opportunities for process improvement based on quality data and audit findings.
    • Collaborate with moderation teams and project managers to implement process changes.
    • Contribute to the development of best practices for GIS Content Moderation.
    • Participate in continuous improvement initiatives and projects.
  4. Training and Development:
    • Develop and deliver training programs to moderators on quality standards and procedures.
    • Provide ongoing support and guidance to moderators on quality-related issues.
    • Ensure moderators are up-to-date with changes in guidelines and standards.
  5. Stakeholder Management:
    • Collaborate with project managers, operations leads, and client representatives to address quality concerns.
    • Communicate quality metrics and audit findings to stakeholders effectively.
    • Provide support to resolve quality-related escalations and issues.

Qualifications and Skills:

  • Bachelor's degree in Geography, GIS, Data Science, or a related field.
  • Minimum of 5+ years of experience in quality assurance, preferably in GIS or content moderation.
  • Strong understanding of GIS data and content moderation processes.
  • Experience with quality assurance methodologies and tools.
  • Strong analytical and problem-solving skills, with the ability to work with large datasets.
  • Proficiency in data analysis tools and techniques, such as Excel, and data visualization software (e.g., Tableau, Power BI).
  • Excellent communication and presentation skills.
  • Familiarity with performance metrics and SLA management.

Preferred Skills:

  • Experience with GIS software and data (e.g., QGIS, ArcGIS).
  • Knowledge of process improvement methodologies such as Six Sigma or Lean.
  • Experience with automation tools and scripting languages.
  • Ability to work effectively in a remote or offshore environment.

Interested Candidates can share your resume on mail id : MD*******0@te*********a.com


Job Classification

Industry: BPM / BPO
Functional Area / Department: Quality Assurance
Role Category: Quality Assurance - Other
Role: Quality Consultant
Employement Type: Full time

Contact Details:

Company: Tech Mahindra
Location(s): Hyderabad

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Keyskills:   GIS Qgis Quality Analysis Mapping Arcgis Navigation Geographical Information System

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₹ .5-4 Lacs P.A

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Tech Mahindra

Tech Mahindra Limited is an Indian multinational provider of information technology (IT), networking technology solutions and Business Process Outsourcing (BPO) to the telecommunications industry. Tech Mahindra is a US$4.2 billion company with over 117,000 employees across 90 countries. It provide...