Shared Services Professional
- Zensar
- 3 - 4 years
- Kolkata
- 5 months ago
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Job Description
- Service Delivery
- Perform shared services tasks with accuracy and timeliness across assigned regions.
- Support operational functions including HR, finance, procurement, and administrative services.
- Compliance & Governance
- Ensure all activities adhere to regional laws, data privacy regulations, and internal policies.
- Maintain audit-ready documentation and support compliance reviews.
- Stakeholder Engagement
- Collaborate with internal stakeholders across UK, Europe, Serbia, Singapore, and Australia.
- Address queries and service requests with a customer-centric approach.
- Background Verification
- Execute background verification processes for new hires and internal movements.
- Coordinate with external vendors and internal teams to ensure timely and accurate verification.
- Maintain records and ensure compliance with regional employment and data protection laws.
- Process Support & Improvement
- Contribute to process improvement initiatives and suggest automation opportunities.
- Participate in continuous improvement projects and share feedback for service optimization.
- Reporting & Documentation
- Maintain accurate records of transactions, service requests, and verification outcomes.
- Assist in preparing reports and dashboards for performance tracking and compliance audits.
- Team Collaboration
- Work closely with team members and leadership to ensure smooth operations.
- Participate in team meetings, training sessions, and knowledge-sharing initiatives.
Qualifications & Skills:
- Bachelor s degree in Business Administration, HR, Finance, or a related field.
- 3-4 years of experience in shared services or a similar operational role.
- Working knowledge of compliance requirements across UK, EU, and APAC regions.
- Experience in background verification processes and vendor coordination.
- Strong communication and interpersonal skills for effective stakeholder engagement.
- Detail-oriented with problem-solving abilities and a proactive mindset.
- Familiarity with shared services tools and systems is a plus.
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Human ResourcesRole Category: HR OperationsRole: Shared ServicesEmployement Type: Full timeContact Details:
Company: ZensarLocation(s): Kolkata+ View Contact
Keyskills: Procurement Administration Automation HP data protector Compliance Process improvement data privacy Continuous improvement Operations Auditing
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