Delivery Lead Logistics & DTC Operations
- Estuate Software
- 5 - 10 years
- Hyderabad
- 6 months ago
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Job Description
- We are seeking experienced & dynamic Logistics and DTC Delivery Manager who will be responsible for overseeing the end-to-end delivery of logistics and direct-to-consumer (DTC) operations, ensuring seamless, efficient, and cost-effective supply chain and customer fulfillment processes.
- This role involves strategic planning, operational execution, and performance optimization of logistics (including transportation, warehousing, and last-mile delivery) and DTC operations (eg, order fulfillment, customer experience, and returns management).
- Additionally, the Delivery Manager will lead and manage an offshore team supporting logistics and DTC operations, ensuring alignment with organizational goals, high productivity, and quality service delivery.
- The role requires collaboration with cross-functional teams, third-party vendors, and stakeholders to drive operational excellence and customer satisfaction.
- This role also requires close collaboration with onshore teams and stakeholders to ensure seamless integration and delivery of technical solutions.
- The candidate must be willing to work on site 4 days a week in Hyderabad, during the US EST time zone.
Key Responsibilities
Logistics Operations Management
- Oversee the end-to-end logistics process, including procurement, transportation, warehousing, inventory management, and last-mile delivery, to ensure timely and cost-effective operations.
- Develop and implement logistics strategies to optimize supply chain efficiency, reduce costs, and improve delivery performance.
- Monitor key performance indicators (KPIs) such as delivery times, transportation costs, inventory turnover, and order accuracy to drive continuous improvement.
- Manage relationships with third-party logistics providers (3PLs), carriers, and freight forwarders to ensure service level agreements (SLAs) are met.
- Ensure compliance with regulatory requirements, including customs, import/export laws, and safety standards, in all logistics operations.
DTC Operations Management
- Oversee DTC order fulfillment processes, including order processing, picking, packing, shipping, and returns management, to deliver an exceptional customer experience.
- Develop and implement strategies to enhance DTC operational efficiency, reduce fulfillment costs, and improve delivery speed.
- Collaborate with e-commerce, marketing, and customer service teams to align DTC operations with brand objectives and customer expectations.
- Manage DTC platforms and tools (eg, Shopify, Magento, or custom solutions) to ensure seamless integration with logistics systems and accurate order tracking.
- Implement returns and reverse logistics processes to minimize losses and enhance customer satisfaction.
End-to-End Delivery Management
- Act as the overall delivery manager for logistics and DTC operations, ensuring alignment between supply chain, fulfillment, and customer delivery processes.
- Develop and maintain delivery schedules, ensuring on-time delivery (OTD) and high customer satisfaction scores (CSAT).
- Identify and mitigate risks in the delivery process, such as supply chain disruptions, delays, or capacity constraints.
- Drive process standardization and automation across logistics and DTC operations to improve scalability and efficiency.
Offshore Team Management
- Lead and manage an offshore team responsible for supporting logistics and DTC operations, including tasks such as order processing, inventory tracking, customer support, and data analysis.
- Set clear objectives, KPIs, and performance expectations for the offshore team, ensuring alignment with organizational goals.
- Provide training, mentorship, and guidance to offshore team members to enhance skills, productivity, and quality of work.
- Foster effective communication and collaboration between offshore and onshore teams, bridging time zones and cultural differences.
- Monitor offshore team performance, conduct regular performance reviews, and implement corrective actions as needed.
- Ensure offshore operations comply with company policies, data security standards, and service quality requirements.
Vendor and Stakeholder Collaboration
- Build and maintain strong relationships with key stakeholders, including suppliers, 3PLs, technology vendors, and internal teams (eg, procurement, IT, finance).
- Negotiate contracts and service agreements with vendors to optimize costs and service levels.
- Collaborate with cross-functional teams to align logistics and DTC operations with business objectives, such as sales targets, marketing campaigns, or new product launches.
Technology and Process Optimization
- Leverage technology solutions, such as warehouse management systems (WMS), transportation management systems (TMS), and order management systems (OMS), to streamline operations.
- Implement data-driven decision-making by analyzing operational data (eg, delivery performance, inventory levels, customer feedback) to identify trends and opportunities.
- Drive digital transformation initiatives, such as automation, AI-based demand forecasting, or route optimization, to enhance logistics and DTC efficiency.
- Ensure integration of logistics and DTC systems with enterprise platforms (eg, ERP, CRM) for real-time visibility and data accuracy.
Financial and Budget Management
- Develop and manage budgets for logistics and DTC operations, ensuring cost control and alignment with financial goals.
- Monitor and report on operational expenses, identifying opportunities for cost savings without compromising service quality.
- Provide regular updates to senior leadership on financial performance, operational metrics, and strategic initiatives.
Customer Experience and Continuous Improvement
- Ensure logistics and DTC operations deliver a seamless and positive customer experience, from order placement to delivery and returns.
- Implement customer feedback mechanisms to identify pain points and drive improvements in service delivery.
- Lead continuous improvement initiatives, such as Lean, Six Sigma, or Kaizen, to enhance operational efficiency and quality.
Compliance and Risk Management
- Ensure all logistics and DTC operations comply with relevant regulations, including labor laws, environmental standards, and data privacy requirements (eg, GDPR, CCPA).
- Implement risk management strategies to address potential disruptions, such as supply chain shortages, geopolitical issues, or natural disasters.
- Maintain high standards for workplace safety and sustainability in logistics and warehousing operations.
Qualifications
Education: Bachelor s degree in Supply Chain Management, Logistics, Business Administration, Operations Management, or a related field. A Master s degree or MBA is a plus.
Experience
- 5-10 years of experience in logistics, supply chain, or DTC operations, with at least 3 years in a managerial or delivery-focused role.
- Proven experience managing end-to-end logistics processes, including transportation, warehousing, and last-mile delivery.
- Hands-on experience with DTC operations, including e-commerce fulfillment, order management, and customer experience optimization.
- 2+ years of experience managing offshore or remote teams, preferably in logistics, DTC, or customer support functions.
- Demonstrated success in implementing process improvements, cost reductions, or technology solutions in logistics or DTC environments.
Technical Skills
- Proficiency with logistics and DTC technology platforms, such as WMS (eg, Manhattan, Oracle WMS), TMS (eg, Oracle Transportation Management, Blue Yonder), OMS, or e-commerce platforms (eg, Shopify, Magento).
- Strong knowledge of ERP systems (eg, Oracle NetSuite, SAP, Microsoft Dynamics) and their integration with logistics/DTC workflows.
- Familiarity with data analytics tools (eg, Tableau, Power BI, Excel) for performance monitoring and decision-making.
- Understanding of automation, AI, or IoT technologies in logistics and supply chain is a plus.
Soft Skills
- Exceptional leadership and team management skills, with the ability to motivate and manage geographically dispersed teams.
- Strong analytical and problem-solving skills to address operational challenges and drive strategic outcomes.
- Excellent communication and interpersonal skills to collaborate with stakeholders, vendors, and present to senior leadership.
- Ability to thrive in a fast-paced, dynamic environment, managing multiple priorities, and adapting to changing business needs.
- Strategic thinking and customer-centric mindset to balance operational efficiency with customer satisfaction.
Preferred Qualifications
- Certifications such as APICS CPIM, CSCP, PMP, or CISM (Certified in Logistics, Transportation, and Distribution) are highly desirable.
- Experience in a retail, e-commerce, or CPG (Consumer Packaged Goods) industry with a focus on DTC channels.
- Knowledge of international logistics, including cross-border shipping, customs regulations, and global supply chains.
- Familiarity with Agile or Scrum methodologies for project management.
- Experience with sustainability initiatives in logistics, such as carbon-neutral shipping or eco-friendly packaging.
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Procurement & Supply ChainRole Category: SCM & LogisticsRole: Logistics ManagerEmployement Type: Full timeContact Details:
Company: Estuate SoftwareLocation(s): Hyderabad+ View Contact
Keyskills: Procurement Order management Data analysis Team management SAP Project management Healthcare Customer support Customer service CRM
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