Fusion HCM Functional Helpdesk
- Estuate Software
- 6 - 12 years
- Kolkata
- 6 months ago
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Job Description
Fusion HCM Functional Helpdesk Company overview: About Estuate
At Estuate , more than 400 uniquely talented people work together, to provide the world with next-generation product engineering and IT enterprise services. We help companies reimagine their business for the digital age.
Incorporated in 2005 in Milpitas (CA), we have grown to become a global organization with a truly global vision. At Estuate, we bring together talent, experience, and technology to meet our customer s needs. Our Extreme Service culture helps us deliver extraordinary results.
Our key to success We are an ISO-certified organization present across four distinct global geographies. We cater to industry verticals such as BFSI, Healthcare & Pharma, Retail & E-Commerce, and ISVs/Startups, as well as having over 2,000 projects in our portfolio.
Our solution-oriented mindset fuels our offerings, including Digital Platform Engineering, Digital Business Apps, and Digital Security & GRC.
Our culture of oneness At Estuate, we are committed to fostering an inclusive workplace that welcomes people from diverse social circumstances. Our diverse culture shapes our success stories. Our values unite us. And, our curiosity inspires our creativity. Now, if that sounds like the place you d like to be, we look forward to hearing more from you.
Currently, we are looking for a Fusion HCM Functional Helpdesk to join our team.
Job Description - Provide first and second-level functional support for all Oracle Fusion Cloud HCM modules, including Core HR, Benefits, Payroll, Absence Management, Talent Management (Recruiting, Performance, Learning, Career Development), Compensation, and Time & Labor.
- Must have proven functional support experience across multiple Oracle Fusion HCM modules.
- Receive, log, prioritize, and resolve incoming support requests from end-users, ensuring timely and accurate issue resolution.
- Diagnose functional issues, identify root causes, and implement appropriate solutions or workarounds.
- Collaborate closely with users to understand their issues, providing clear explanations and guidance.
- Excellent communication and interpersonal skills with the ability to convey technical information to non-technical users effectively and empathetically.
- Configure and test solutions for reported issues or minor enhancements within Fusion HCM, ensuring adherence to existing design principles and system integrity.
- Must have a strong understanding of Fusion HCM configuration across multiple modules.
- Escalate complex technical issues to the development team or Oracle Support when necessary, acting as the liaison between the user and technical teams.
- Maintain comprehensive documentation of support tickets, resolutions, FAQs, and knowledge base articles to improve efficiency and self-service capabilities.
- Participate in system testing for regular Oracle quarterly updates, patches, and hotfixes, ensuring no regression and that new features function as expected.
- Assist in user training as needed, providing guidance on best practices and new functionalities to reduce recurring issues.
- Monitor system performance and user feedback to identify trends and potential areas for proactive improvement.
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: ConsultingRole Category: Other ConsultingRole: Human Resources ConsultantEmployement Type: Full timeContact Details:
Company: Estuate SoftwareLocation(s): Kolkata+ View Contact
Keyskills: System testing Payroll Product engineering ISO Helpdesk Bfsi Pharma Healthcare Oracle Talent management
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Estuate Software
Estuate is a global Information Technology Services company headquartered in Milpitas, California, and with offices in New Jersey, Canada, India, the UK , UAE and development centre in Bangalore. We were founded on the simple premise that clients value a partner that is adept at technology and busin...
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